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Administrator

3 months ago

Chichester, West Sussex, United Kingdom WSCC Full time

The Opportunity Salary**:
£24,294 to £24,702 per annum.

Working Pattern:
Full time, 37 hours per week.

Contract type: 1 x Permanent

Location:
Northleigh
, County Hall, Chichester and hybrid working from home

Interviews:
Friday 21 to Wednesday 26 June (virtual), 2nd stage interviews Monday 01 and Tuesday 02 July (face to face)


This client data will need to be input to the central database and will require you to follow up all enquiries, within a specific timeframe, contacting the client by phone to ascertain their eligibility and discuss with them their treatment options.


You will be responsible for maintaining the input of referrals onto the IT system and allocating clients to specific services or advisors within the service, as well as monitoring the efficient processing and recording of outcomes within a specific timeframe.


What are we looking for?

  • You will need a proven record of working on your own initiative within recognised procedures in a customer facing role.
  • You will need to evidence the ability to communicate effectively with a wide range of individuals including residents, colleagues and health care professionals.
  • You'll need to be able to work quickly, accurately and proactively to process enquiries and respond appropriately. This will include liaising with the smoking cessation practitioners, Team Lead, Service Manager and wider stakeholders.
  • You will be expected to use your initiative to make informed decisions when unanticipated problems are presented, for example signposting residents to more appropriate services.
  • You'll need to ensure that matters are dealt with efficiently and appropriately, prioritising your workload in order to respond. At times, you may be dealing with sensitive matters and confidentiality will be essential.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

Working for us

As well as adding real value to our service users and our communities, as an employer we recognise our employees are central in being able to achieve this.

To recognise this we want to help support your development and provide an great place to work ensuring you can fulfil your full potential,

have access to a range of benefits including:

  • an excellent
    local government pension scheme:
- generous holiday entitlement of
25 days (plus opportunity to buy additional leave)
- a range of flexible working options, depending on your job role

For a full list this can be found at our
Rewards and Benefits page.

Further information
The reference number for this role is
CAFHE05193.

Job Reference:
CAFHE05193