Membership Administrator

1 week ago


Witney, Oxfordshire, United Kingdom Estelle Manor Full time

Job Ref:
MAI2298

Branch:
Estelle Manor

Location:
Estelle Manor, Eynsham Park, North Leigh, Witney, Oxfordshire, OX29 6PN

Salary/Benefits:
Competitive Salary

Contract type:
Permanent

Hours:
Full Time

Shift pattern:
Monday to Friday

Hours per week:40

Posted date:07/06/2024

Closing date:16/06/2024

Who are we?
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa

  • Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there's a kids' club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a 'hosted home', bringing people together that have plenty to say and nothing to prove.

What's in it for you?
At
Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Birthday Wheel surprises. Nurture your well-being with stocked colleague spaces and daily Smart Fridges. Engage in forums shaping The Estelle Way and utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are
_valued_,
_supported_, and
_celebrated_.


Here at
Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle.

We have a range of perks and benefits at your fingertips:

  • Biannual company socials plus smaller social and sports groups.
  • Exclusive staff rates and FB discounts across sister properties.
  • Estelleversary and Birthday Wheel gifting for all employees (including overnight stays and dinners).
  • Colleague spaces stocked with food, drinks, and locally sourced coffee.
  • Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
  • Added protection of both our pension and life assurance schemes.
  • 28 days holiday, inclusive of bank holidays, which increases with length of service.
  • Colleague Forums and Sustainability Committees to help create The Estelle Way.
  • Recommendafriend bonus scheme.
  • Uniform provided, cleaned, and pressed.
  • Onsite seamstresses to ensure your uniform is fitted and repaired.


At Estelle we are seeking a
_Membership Administrator_, who will support our Group Membership Director with membership administration and departmental financial management.

This includes overseeing memberships financial state of play, improving financial reporting, managing outstanding payments or mischarges. Manage and oversee our CRM system, leading on back-end management, renewals, subscription changes and data handling. You will support the day-to-day administration and meet prospective members when relevant.
- _ _
Who we are looking for?

  • Experience in accounting and membership administration within a hospitality environment (previous experience within a member's club would be ideal but not essential).
  • Naturally proactive and eager to strive for.
  • A great problem solver
  • Excellent communication skills and comfortable talking to members and senior management.
  • A genuine passion for hospitality and member journey/ experience.

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