Organisational development support officer

2 weeks ago

Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

Job summary

The Organisational development service is looking for a highly motivated applicant who is confident working in a highly adaptive environment. Unlike other administrative roles the work of the OD service regularly adapts to the needs of the organisation with periods of high delivery and variable demands. Over the next year the OD service is looking at moving increasing amounts of it's work into digital online offers with close monitoring of the impact of OD's work. Therefore IT and data management experience is essential for this role. Additionally this role is an introduction to OD professional experience with job holders supporting interventions with teams and the organisation on priorities linked to culture change and teamworking improvements. As such we are looking for someone who is comfortable with engaging colleagues of all professions and has a keen interest in behavioural science (why people do what they do). The ideal applicant is one who has high levels of self awareness and can demonstrate emotional intelligence necessary for working in complex team environments

Main duties of the job

JOB SUMMARY

The Organisational development coordinator role is to support both in the coordination and delivery of Organisational development service priorities.

Coordination aspect of role will be to oversee, manage and deliver administration of development programmes, interventions, events and training courses, delivered as part of the Trust Leadership, Culture and Inclusion objectives. This includes data management, reporting, design and maintaince of administrative processes and resource management, as well administrative support for OD colleagues

Delivery aspect of role will be to support engagement with NUH colleagues in aspects of leadership and culture development. This includes facilitating conversations, focus groups and OD team interventions.

About us

With over 20,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Job description

Job responsibilities

KEY JOB RESPONSIBILITIES

Coordination responsibilities

Provide an efficient and comprehensive project and administrative support service to the OD Team, to assist in the planning and delivery of agreed project deadlines and events. Support the OD Team managers to track progress against plans, reporting any variations and proactively contribute to implement solutions. Deliver proactive support to the OD Team managers and complete individual work on projects (both solely and in a supported capacity) as required. Intelligence gathering (qualitative and quantitative) for example, to support operational performance reporting and improvement report and other Work flexibly and adapt to situations as they arise using judgment and initiative to make informed decisions, in line with flexible working arrangements Plan and organise own time and able to make decisions on the prioritisation of their own workload and of the admin team As a member of the admin team, act as a point of contact for enquiries for projects and events from all internal and external stakeholders and have the autonomy to make decisions on behalf of the team as necessary. Preparation of reports, flow charts, presentations and other project documents. Take a central role in communicating information regarding projects/work programme or activities to a range of audiences, including maintaining and updating information displayed on the Trust website, intranet and social media and internal communications. Ensure organization of meetings and events for projects (both virtually and physically), which may include co-ordination of venues and speakers, helping to prepare supporting information and documents, creating agendas and taking minutes. Maintain project information systems and produce documents and regular ad hoc reports as required. Support the OD Team with meeting the People Plan and Key Performance Indicators (KPIs) related to strategic aims and goals Collect, collate, record and analyse data and support evaluation of OD activities. Support OD surveys, which could be via on-line portal, face to face or on paper. Support the development of departmental or Trust wide policies and procedures and lead in the development of OD SOPs. Monitor project progress and support project administration as required Communicate with key individuals and use negotiating/persuasive skills to gain solutions, using own initiative. Maintain constructive relationships with a broad range of internal and external stakeholders, delivering any routine presentations as required. Plan and organise own work and that of the admin team to meet set deadlines managing, at times, any unpredictable work patterns as best as possible, being adaptable to priority requests. Maintain an active knowledge of the projects, roles and objectives. Suggest and support improvements to current management information, analysis and reporting to enhance decision making processes Develop knowledge and keep updated of relevant national/local strategies and policies and local improvement programmes. Regularly use IT systems such as Microsoft Office, Microsoft Word, Microsoft PowerPoint and in-house Trust systems to manipulate data to produce key reports in a variety of different formats Manage the ordering process for the OD department adhering to the local financial perimeters set out within the department or Trust wide if applicable. Support the procurement process for relevant projects As required, line management of members of the admin team. Carry out training as required, both as a learner and to other learners in the team about new Standard Operating Procedures/ Policies; use of new software, ICT applications, electronic devices Undertake any other reasonable request.

Delivery responsibilities

Support delivery of training (virtually and face to face), including technical support for virtual training. Support team development facilitation Engage NUH colleagues in culture development work ( co-running focus groups and team conversations with OD team members) Person Specification

Experience

Essential

Completed degree/diploma demonstrates alignment to trust values Relevant and extensive experience within administrative / project / programme support/ events organisation Experience of supporting service improvement and partnership working Experience in dealing with complex issues Experience of reviewing / contributing to policies and procedures Experience of supporting meetings/events such as process mapping or project group meetings Experience of working with confidential, sensitive or contentious information Experience of working in a customer focused environment Ability to manage others Basic knowledge of project management principles Experience of compiling and writing reports Possess keyboard skills, with good knowledge of Microsoft Office including Word, Excel, PowerPoint and Outlook. Capable of establishing and developing working relationships with a range of key stakeholders and team members Able to communicate on complex project, information and administrative matters, requiring developed interpersonal and oral/written communication skills. Able to prepare and produce concise yet insightful communications for dissemination to a broad range of stakeholders as required. Experience of preparing presentations to a varied group of internal and external stakeholders. Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making. Able to pull together comprehensive reports, data and correspondence adhering to the NHS confidentiality policy and with minimum supervision. Experience of complex data manipulation to be able to produce key reports in a variety of formats such as tables and graphs to be presented to various stakeholders. To have the ability to prioritise workload and to recognise changing priorities and act within the team to re- prioritise as appropriate Ability to consistently work to a high standard and within prescribed deadlines

Desirable

Project management qualification Experience of highly complex data manipulation and analysis Experience of ESR and Business Intelligence reporting systems Advanced skills in MS Excel. Able to communicate effectively with a broad range of stakeholders at various levels of seniority. (Internally and externally). Is able to work both as an individual using own initiative and as a team member, prioritising workloads for self and others.

Qualifications

Essential

Diploma/Degree level qualification or equivalent experience.

Desirable

Project management qualification

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