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Customer Service Weekend Work
2 weeks ago
Job Title:
Customer Care Team Member
- Evenings & WeekendsLocation: 30 & Saturday: 08.
The main purpose of the role is to take enquiries and instructions from families and ensure that all the necessary information is captured and accurately recorded within our customer care system.
Being able to articulate the legal requirements at the point death and the Company's procedures and processes which would be applicable.ensuring they are logged on to our CRM system.
Clearly explaining, in simple language the services we offer and making sure that it is what the client requires.Organising the urgent transfer of loved ones into our careOrganising the legal paperwork required for a cremation.
The successful candidate will have excellent listening and communication skills to be able to answer customer questions, with strong computer literacy and knowledge of MS Office.
The successful candidate will be used to working in a busy environment and offering exceptional customer service to our clients.
Benefits:
A modern working environment with free on-site parking.
Bupa Health Cash Plan and Life Assurance, upon successful completion of probation.
Employee assistance programme, including access to a 24/7 GP service.
Auto enrolment into Company Pension, or option for SMART Pension.
A friendly and fun team who like working together and helping each other out.
Please include in your cover letter which shifts would be of interest to you.
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