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Room Attendant

3 months ago

London, Greater London, United Kingdom The Montcalm at the Brewery London City Full time

Room Attendant

About Montcalm Collection
United by timeless style and peerless service, the Montcalm Collection is London's compendium of luxury hotels.

Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city's story.

Architecture and style may change, but classic hospitality stands the test of time:
expect an enduring welcome from our team. We are proud of our past, but even more excited for our future.

Discover the hotels in the collection.

Our historic brewery reimagined as a vibrant modern hotel:
The Montcalm At The Brewery.

Our Georgian charmer with an artful modern spirit:
The Montcalm Marble Arch. Our storied city-slicker, housed in the former headquarters of the

Royal Mail:
The Montcalm Royal London House.

Our duo of mindful hotels which set a slower pace:
Inhabit Southwick Street and Inhabit Queen's Gardens.

Overview
Montcalm Collection are looking for a skilled and ambitious Room Attendant to join our team. Help to shape the Montcalm Collection's next chapter and showcase your skills.

Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.


MAIN DUTIES & RESPONSIBILITIES


As a Room Attendant, you will be passionate about working in a team that ensures the highest levels of cleanliness for our guests in our bedrooms and public areas.


  • Smile and greet customers in hotel common areas
  • Responding to Housekeeping requests as required
  • Communicating with guests in a friendly and professional manner
  • Being aware of all Health & Safety requirements.
  • Responsible for servicing guest bedrooms, ensuring eye for detail, thorough and hygienic approach to cleanliness to ensure guests receives nothing but the best experience.
  • Being involved in setups of the bedrooms for special occasions, such as birthdays
  • Assisting in cleaning public areas of the hotel if required.
  • Maintaining neat and tidy linen rooms, trolleys and workspaces
  • Learning and building your knowledge on all the hotel's products and services.
  • Attending training & completing elearning modules to improve your skills and aid your development
Follow the procedure for reject linen, ensuring no substandard linen gets into the rooms

  • Report any maintenance defects to your Housekeeper
  • Be security conscious, always keep your key on your person. Be aware of all persons in your work area
  • Vacuum guest corridors at the end of the day and ensure all corridors are clear of housekeeping items
  • Ensure your work list is signed by your supervisor before finishing
  • Undertake "Job of the Day" or spring cleans where necessary
  • Clean all rooms to the standard provided to include bed making, removal of rubbish, cleaning of furniture, fixtures and fittings so they are dirt free, washing of TCMF trays and glasses and vacuuming. Bathroom fittings, fixtures, doors, floors, walls, windowsills and frames must be washed, and bathroom neatly presented
  • Clean and tidy trolleys to be restocked at the end of duty
  • Empty vacuum cleaner daily
  • To reject linen that does not conform to the set standard
  • Be responsible for reporting any rooms that do not require service or which has D.N.D sign on or which are vacant, but your list has occupied, to your supervisor
  • To report to your supervisor or HOD anything missing from a room example bathrobe, kettles etc.
  • Any lost property found in the bedrooms must be handed in to the supervisor.

Benefits

  • Collaborative and empowering team dynamics.
  • Pathways for promotions and growth within the brand.
  • Recognition and Rewards Program.
  • Access to an array of discounts via our Benefits Platform.
  • Comprehensive training through Certified Classroom and E-Learnings.
  • 28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2year tenure.
  • Health incentives: Cashback on optical, dental, chiropractic, and physio services.
  • Concession on gym memberships.
  • Nutritious meals provided during shifts.
  • Inclusive pension schemes

Eligibility

Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

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