Service Support Administrator

6 days ago


Dorking, United Kingdom Jade Recruitment Ltd Full time

Service Support Administrator at Well-Established Company in Dorking

Our client based in Dorking is a reputable manufacturer of industrial equipment and they are in search of a Service Support Administrator to join their team. This role involves providing timely and efficient administrative support to the sales and service department. The perfect candidate should possess exceptional communication and organizational skills, and it would be advantageous to have a basic understanding of SAP, although comprehensive training will be provided.

Responsibilities of the Service Support Administrator:

  • Effectively manage key account service inquiries and resolve them promptly, being the main point of contact for customers
  • Perform necessary administrative tasks to support key account operations and ensure timely closure of jobs for KPI reporting
  • Handle UK Service repair and contract invoicing
  • Be willing to undertake any other tasks assigned by the company

Essential qualifications:

  • Prior experience in administration
  • Excellent telephone etiquette and communication skills across all levels
  • Ability to prioritize tasks independently
  • Previous exposure to a dynamic sales or customer service environment
  • Proactive attitude and ability to work well under pressure
  • Well-organized, diligent, and flexible with workloads
  • This is a full-time permanent position in Dorking with a 37.5-hour workweek, ending at 5:00 pm from Monday to Friday. There will be an unpaid lunch break of 60 minutes each day
  • Participation in a Profit-Related Bonus scheme (equivalent to 5% of the basic salary)
  • 25 days of annual leave plus Bank Holidays
  • Access to a Personal Pension Scheme with varying contribution percentages
  • Life Assurance coverage from day one, equivalent to 5 times the basic salary
  • Discount Shopping Portal, Free On-Site Parking, Ride to Work Scheme, Employee Assistance Program, Training Access, and Mental Health Support

If you believe this role suits you, don't hesitate to submit your application today



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