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Lead Customer Operations Manager
3 months ago
Lead Customer Operations Manager
Starting Salary of £49,137 plus £2K Lead allowance, 10% potential bonus and 25 days annual leave.
Full-time, Permanent role based in London.
At Royal Mail we believe in making great things happen. With an impact on over 71 million people and businesses every day, we connect companies and customers worldwide, supporting independent businesses and large corporations alike. Our goal is to empower our customers and colleagues to shape their futures as they desire.
Key Details:
- Shift Patterns: 07:00 - 15:00 approximately with 2 rotating rest days a week (Flexibility required).
Role Overview:
As a Lead Customer Operations Manager, you will lead a team of Customer Operations Managers to drive results across a balanced scorecard, implementing transformational changes. You will act as the main point of contact for external stakeholders, ensure team efficiency, safety protocols, and fleet management targets are met. Additionally, you will be accountable for the smooth running of deliveries and inspiring your team to provide excellent service.
What's in it for You:
Aside from competitive benefits such as a generous holiday allowance, pension scheme, and flexible working, you will have the opportunity to drive key decisions within one of the UK's largest employers. By joining Royal Mail, you'll be part of an iconic brand undergoing a significant transformation into a parcels business.
Key Requirements:
We are looking for a customer-focused, results-driven leader who can excel under pressure, motivate teams, and drive performance improvements. Your ability to empathize, coach, and collaborate will be crucial in this role as we transition into a parcels-focused business.
Application Process:
If you're up for the challenge, complete your application online along with your CV. Successful applicants will undergo a face-to-face assessment and a management scenario exercise. We value inclusivity and transparency, providing you with interview questions in advance to ensure you shine during the interview process.
Support Provided:
We welcome applications from diverse backgrounds and are committed to providing necessary adjustments during the application and hiring process. Royal Mail is a proud supporter of Forces families and upholds the Armed Forces Covenant, welcoming applications from ex-Armed Forces personnel, veterans, and military spouses/partners.
