Front Office Manager

2 weeks ago


London, Greater London, United Kingdom AccorHotel Full time
Job Description

Our new Front Office Manager will oversee the smooth operations of the front of house services, contribute in achieving the department's targets and motivate and train staff to the highest standards of guest care, welcome and quality service.

Main responsibilities:

-Manage day-to-day operations, ensuring quality standards are meeting the expectations of the customers on a daily basis.

Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensure that good communication among the team and other departments.

Coverage of Duty management shifts

Exceed the departmental targets

Qualifications
  • High level of Microsoft office proficiency.
  • 2 years of experience within a leadership role in Front Office.
  • Impeccable communication, presentation and interpersonal skills.
  • Ability to multi-task, effectively prioritise and execute tasks in a high pressure environment.
Additional Information

Benefits:

  • Benefit from a free one- or two-day break in another Accor property in the UK each year.
  • Employee discounted rates in Accor Hotels worldwide.
  • Excellent training and development opportunities within the hotel and throughout Accor worldwide.
  • Complimentary meals on duty.
  • Recommend a Friend bonus.
  • Cycle to Work Scheme.
  • Further discounts in Accor properties worldwide, brands include Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure and Ibis.

The successful candidate must have eligibility to work in the UK.


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