Front Office Manager

2 weeks ago

London, Greater London, United Kingdom The Ned Full time

Situated in the heart of the City, in the former Midland Bank headquarters, The Ned houses Ned's Club, a private members' space, gym and rooftop, alongside a public spa, ten restaurants and bars, and 250 hotel bedrooms.

Do you want to join one of the best places to work in hospitality?

What's the role?

Front Office Manager

Where will you be working?

Our Front Office team are the face of The Ned, working in our vibrant ground floor where no two days are the same.

What will you be doing?

  • Lead, motivate and coach our front office team to provide an exceptional experience to our hotel guests
  • Successfully and strategically plan and execute Front Office operations, including scheduling, departmental training, and team development for both the day and night team
  • Engage and interact with hotel guests on a regular basis, be a highly visible leader across the business
  • Understand guest experience trends and translate feedback into tangible actions that can help to deliver the best experience for all of our guests
  • Manage inventory levels and have an understanding of yield and revenue management

What can you bring to The Ned?

  • You'll have worked in a fast-paced, exclusive hospitality environment, having led teams and driven high performance
  • Resilience and passion to go the extra mile for our guests, members, and team
  • Dedication to making things happen and always striving for the best

What can The Ned give you?

  • Salary of up to £50,000/year inc service charge
  • Every house membership of Soho House, after a qualifying period
  • Enhanced parental leave, company sick pay and pension
  • Complimentary meals in our friendly team restaurant, Neddy's including monthly payday breakfast
  • Exciting learning and development programmes to help progress your career
  • Exclusive rates at The Ned for staying and eating for you, your family and friends
  • Wellbeing and health benefits, including Wagestream and Benefit Bank - our exclusive platform with access to hundreds of gym, shopping, and cinema discounts
  • Your birthday off after a year of service and more holiday after five years
  • Paid volunteer day
  • Regular social events, including an annual pool party
  • Employee assistance programme – 24/7 advice and support
  • Reward and recognition initiatives

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must be eligible to live and work in the UK to be considered for this role.

Apply today and join us as Front Office Manager

#lovethened

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