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Customer Experience Business Partner

3 months ago

Burgess Hill, West Sussex, United Kingdom F. Hoffmann-La Roche Gruppe Full time
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Technical Insights Business Partner

We believe it's urgent to deliver medical solutions right now – even as we develop innovations for the future.

And we believe that good business means a better world. We commit ourselves to scientific rigour, unassailable ethics, and access to medical innovations for all.

As the Technical Insights Business Partner, you will strive for commercial success and customer delight through delivering actionable insights to the regional Technical Services Leadership teams across the UK & Ireland.

You will deliver on transformation projects and be an active contributor to the collective impact of the Service Excellence team.

The main focus is to ensure we create an insight driven organization to drive our business objectives and make fact based decisions.

From shaping our insights strategy to driving the tactical implementation plan, this role will be a key partner to our Technical Services Regional leadership teams.

Actively drive the transformation of raw data from multiple sources into actionable insights to support and deliver our strategic goals in a cross functional environment.

Develop Strategic initiatives in improving our Financial Performance and customer experience either through identifying cost saving, efficiencies, improvements and other opportunities to protect and increase our customer base.

Pro-active 'Scenario-Planning' to drive the Business forward in delivering an improvement to the overall performance of our business
Create active/dynamic dashboards, to provide customer and business insights for various stakeholders from multiple data sources.
You are an experienced Business Partner within a fast paced organisation and able to influence stakeholders.

You will have exceptional data and system acumen, with a track record of strong delivery during sustained challenging business conditions.

Significant experience in managing complex projects
Proven track record in developing insights, working with complex data and continually developing systems
Desired skills, training, experience :
Microsoft Office, Tableau, SQL, SOQL, SAP, Alteryx Visual Basic, Salesforce, SAP and Snowflake data cloud
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals.

We provide the industry's broadest range of diagnostics and monitoring products & services, spanning all sectors of the market:

from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.

Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd.

At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment.

All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age.

We recognise the importance of flexible working and will review all applicants' requests with care.