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Customer Service Team Leader
4 months ago
In our busy contact centre you will relish the opportunity to learn and develop your skills further by working collaboratively with colleagues, other departments and our Clients.
It is essential you have passion for management and customer service in order to create an environment for success through regular coaching, engaging and motivating your team.
By leading the way you will develop your team's skills and confidence in order for them to build brand loyalty by taking ownership of customer queries and providing consistently positive solutions.
*Contract: Full time permanent, 37.08:00-20:00 Monday to Friday,
09:00 - 19:00 Saturday
10:00 - 18:30 Sunday
Pay - £23,000 per year plus bonus
*Fantastic *learning and development* opportunities
- Lifestyle Benefits programme – featuring *thousands of discounts*, special offers and *exclusive employee deals**All employees get access to this money management app gives you access to a toolkit of services built around your pay.
It can help you to:
- Use Flexible pay to choose when to get paid throughout the month.
- Track your shifts, earnings and spending in one place.
- Build a rainy day pot to reduce financial stress and reward yourself in the future.
- A Benefits checker to calculate what government support you could be missing out on.
- Chat to a Financial Coach to get expert guidance about your money.
- Get discounts on your shopping with Vouchers.
- Follow a process of continuous review and proactive management of absenteeism and attrition for all Advisors.
- Continually review and monitor work performance of all Advisors against agreed KPI's.
- Ensure Advisors are recognised and rewarded for outstanding achievements/performance in line with company mission and values.
- Ensure action from employee satisfaction surveys are implemented and continuously reviewed.
- Ensure appropriate actions are taken to improve client satisfaction survey scores.
- Previous experience working in a call centre environment is essential.
- Excellent telephone, computer/keyboard, verbal and written communication skills.
- Performance Management skills.
- Client/customer management skills.
Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Weekend availability
