Senior Registry Retention Specialist

1 week ago

London, Greater London, United Kingdom QA Limited Full time
Vacancy details

Talent pool:

  • Operations
  • HE
  • Registry & Student Records
    Title:
  • Senior Registry Retention Specialist (Maternity Cover)
    Contract type:
  • QA HE Ltd FTC
    Job advert:

The role:
Senior Registry Retention Specialist (Maternity Cover)

Location:
London (EC1R 4TF) Hybrid, a blend of office and home working

Contract:
Fixed Term Contract (12 months), 37.5 hrs per week

Package:
competitive + benefits

About the role:

  • As a Registry Retention Specialist, you'll be responsible for supporting the Registry Retention Manager and working collaboratively with key stakeholders to drive student retention across all University Partnerships.

A Day in the Life of a Registry Retention Specialist:

  • Whether we're working in the office or at home, a morning in the Registry Retention team always starts with a catch up. We're a closeknit team and chat about what we've got on during the week.

The morning consists of going through our inbox which is where students can contact our team with any issues that may be impacting their ability to continue the course.

We also liaise with internal departments and offer support through providing a detailed background of that student's academic journey.-We arrange telephone meetings to talk through their academic journey, circumstances and provide tailored advice.

We have meetings with other teams to discuss challenging cases with potential risk factors such as low attendance.

We advise students who wish to stop their studies of the procedure informing them of financial, academic and compliance implications of their decisions, ensuring they are fully aware of the impact of their decision.

We work with a large amount of student data, so are detail-focused and thorough when going through cases.

This student-data is used to report to senior management to provide insight into retention, and to develop strategies to improve our student's experience.

We are a collaborative team - the nature of our work means that we brainstorm solutions that are the right fit for the student, and everyone's perspective is valued.

With 5 university partners, it can be a challenge to balance the different factors in a student's academic journey, but creative problem-solving and a determination to help our students succeed drives our work
Essential Experience:

  • Student administration
  • Supporting student retention related initiatives
  • Working with external Partners, developing and maintaining positive working relationships
  • Managing and prioritising a complex workload
  • Analysing and reviewing data

What We'll Do For You:

Sounds great, doesn't it? And in return we will offer you

Down time

  • Taking time for us is so important these days which is why we dedicate some of our benefits to support your health & wellbeing

These include:
-
27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme and 2 days per year charity leave.

How we'll help with finance matters

  • In addition to
-
pension, group income protection and life assurance, we're offering you an
-
annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences,
-
season ticket loan, tech scheme and an employee referral scheme.

Personal growth

  • Learning and opportunity is at the core of what we do and that applies to you too
  • You'll have the unique opportunity to
-
develop your skills on our QA authored courses in the latest tech (you'll get 3 training days/year to do this). You can also
-
delve deep into our world-class digital learning content from
-
Circus Street and
-
Cloud Academy on a variety of tech and business topics
Our people

  • We are an
-
Inclusive Top 50 UK Employers List are a testament to this.
We are proud to be a Disability Confident employer.

All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process.

Please let us know what reasonable adjustment, if any, you require.
You can find out more about Life at QA here.
A little more about QA Higher Education?

At QA, our mission is powering people's potential.
We're the UK's leading provider of tech and digital skills, including funded workplace learning programmes, university programmes, and apprenticeships. As part of the QA Group, we believe that everything starts with our students. Transforming their careers and their lives is what motivates and inspires us.

From courses in Business to Cyber Security and more, we work closely with our partner universities to provide excellent teaching.

We're proud that all our programmes are taught by industry experts and range from foundation programmes right the way through to postgraduate degrees.


If this is what you're looking for, here are the next steps:

LifeatQAHE #QAHE #theresnoplacelikeqa #LI-CC2 #LI-

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