Current jobs related to Admissions and Retail Assistant - Chester, Cheshire - Chester Cathedral

  • Seasonal Admissions Assistant

    3 days ago

    Chester, Cheshire, United Kingdom Chester Zoo Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our Admissions team as a Seasonal Admissions Assistant. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our visitors, ensuring a seamless and enjoyable experience for all.Key Responsibilities:Provide excellent...

  • Seasonal Admissions Assistant

    2 days ago

    Chester, Cheshire, United Kingdom Chester Zoo Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our Admissions team as a Seasonal Admissions Assistant. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our visitors, ensuring a seamless and enjoyable experience for all.Key Responsibilities:Provide excellent...

  • Seasonal Admissions Associate

    6 days ago

    Chester, Cheshire, United Kingdom Chester Zoo Full time

    About the RoleWe're seeking a highly motivated and customer-focused individual to join our Admissions team as a Seasonal Admissions Assistant. As a key member of our team, you will be responsible for providing exceptional customer service to our visitors, ensuring a seamless and enjoyable experience for all.Key Responsibilities:Provide excellent customer...

  • Seasonal Admissions Associate

    6 days ago

    Chester, Cheshire, United Kingdom Chester Zoo Full time

    About the RoleWe're seeking a highly motivated and customer-focused individual to join our Admissions team as a Seasonal Admissions Assistant. As a key member of our team, you will be responsible for providing exceptional customer service to our visitors, ensuring a seamless and enjoyable experience for all.Key Responsibilities:Provide excellent customer...

  • Graduate Admissions Strategist

    1 month ago

    Chester, Cheshire, United Kingdom Widener University Full time

    Widener University's Office of Graduate and Continuing Studies is seeking a dedicated Graduate Admissions Strategist to support prospective graduate, adult, and online learners. In this role, you will collaborate closely with the Executive Director of Admissions and Enrollment to provide essential support throughout the recruitment process.Your...

  • Seasonal Admissions Associate

    1 week ago

    Chester, Cheshire, United Kingdom Chester Zoo Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Admissions team as a Seasonal Admissions Assistant. As a key member of our team, you will be responsible for providing exceptional customer service to our visitors, handling cash and card transactions, and working collaboratively with colleagues to ensure a smooth and...

  • Seasonal Admissions Associate

    1 week ago

    Chester, Cheshire, United Kingdom Chester Zoo Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Admissions team as a Seasonal Admissions Assistant. As a key member of our team, you will be responsible for providing exceptional customer service to our visitors, handling cash and card transactions, and working collaboratively with colleagues to ensure a smooth and...

  • Admissions Support Specialist

    2 weeks ago

    Chester, Cheshire, United Kingdom Widener University Full time

    Job Summary:Widener University is seeking an Admissions Support Specialist to join our team in the Office of Undergraduate Admissions. As a key member of our admissions team, you will play a critical role in supporting the recruitment and enrollment of students.Key Responsibilities:Process and manage applicant paperwork, including applications, transcripts,...

  • Admissions Support Specialist

    2 weeks ago

    Chester, Cheshire, United Kingdom Widener University Full time

    Job Summary:Widener University is seeking an Admissions Support Specialist to join our team in the Office of Undergraduate Admissions. As a key member of our admissions team, you will play a critical role in supporting the recruitment and enrollment of students.Key Responsibilities:Process and manage applicant paperwork, including applications, transcripts,...

  • Retail Sales Associate

    1 month ago

    Chester, Cheshire, United Kingdom WH Smith Retail Holdings Limited Full time

    Job OverviewRetail Sales Associate - WHSmithContract Type: PermanentWorking Hours: Flexible 8-hour shifts, including evenings and weekends. Applicants must be 18 years or older due to independent working requirements.As a Retail Sales Associate, you will be responsible for delivering outstanding customer service while working autonomously or collaboratively...

  • Retail Sales Assistant

    2 weeks ago

    Chester, Cheshire, United Kingdom Chester Full time

    About Our CompanyChester is a leading health and beauty retailer with a strong commitment to its employees. We strive to create a positive and engaging work environment that fosters growth and development.Job SummaryWe are seeking a highly motivated and enthusiastic Retail Sales Assistant to join our team. As a Retail Sales Assistant, you will be responsible...

  • Retail Sales Assistant

    2 weeks ago

    Chester, Cheshire, United Kingdom Chester Full time

    About Our CompanyChester is a leading health and beauty retailer with a strong commitment to its employees. We strive to create a positive and engaging work environment that fosters growth and development.Job SummaryWe are seeking a highly motivated and enthusiastic Retail Sales Assistant to join our team. As a Retail Sales Assistant, you will be responsible...

  • Retail Sales Assistant

    5 days ago

    Chester, Cheshire, United Kingdom Chester Full time

    About Our CompanySavers is a leading health and beauty retailer with over 400 stores across the UK. We offer a wide range of branded products at affordable prices, and our team is committed to providing exceptional customer service.Job SummaryWe are seeking a motivated and enthusiastic Retail Sales Assistant to join our team. As a Retail Sales Assistant, you...

  • Retail Sales Assistant

    5 days ago

    Chester, Cheshire, United Kingdom Chester Full time

    About Our CompanySavers is a leading health and beauty retailer with over 400 stores across the UK. We offer a wide range of branded products at affordable prices, and our team is committed to providing exceptional customer service.Job SummaryWe are seeking a motivated and enthusiastic Retail Sales Assistant to join our team. As a Retail Sales Assistant, you...

  • Retail Sales Assistant

    5 days ago

    Chester, Cheshire, United Kingdom Chester Full time

    About Our CompanySavers is a leading health and beauty retailer with a strong commitment to its employees. We were awarded 4th place in the Sunday Times best big companies to work for in 2019, recognizing our high levels of engagement and dedication to our people.As a company, we strive to provide a clean, contemporary store setting with friendly and...

  • Retail Sales Assistant

    5 days ago

    Chester, Cheshire, United Kingdom Chester Full time

    About Our CompanySavers is a leading health and beauty retailer with a strong commitment to its employees. We were awarded 4th place in the Sunday Times best big companies to work for in 2019, recognizing our high levels of engagement and dedication to our people.As a company, we strive to provide a clean, contemporary store setting with friendly and...

  • Sales Assistant

    2 weeks ago

    Chester, Cheshire, United Kingdom Footasylum Full time

    {"title": "Sales Assistant - Fashion Retail", "content": "About the RoleWe are seeking a highly motivated and enthusiastic Sales Assistant to join our team at Footasylum. As a Sales Assistant, you will play a key role in delivering exceptional customer service and driving sales growth.Key ResponsibilitiesProvide outstanding customer service, ensuring a...

  • Sales Assistant

    2 weeks ago

    Chester, Cheshire, United Kingdom Footasylum Full time

    {"title": "Sales Assistant - Fashion Retail", "content": "About the RoleWe are seeking a highly motivated and enthusiastic Sales Assistant to join our team at Footasylum. As a Sales Assistant, you will play a key role in delivering exceptional customer service and driving sales growth.Key ResponsibilitiesProvide outstanding customer service, ensuring a...

  • Sales Assistant

    1 week ago

    Chester, Cheshire, United Kingdom Footasylum Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Assistant to join our team at Footasylum. As a Sales Assistant, you will play a key role in delivering exceptional customer service and contributing to the success of our stores.Key ResponsibilitiesProvide outstanding customer service, ensuring a positive shopping experience for our...

  • Sales Assistant

    1 week ago

    Chester, Cheshire, United Kingdom Footasylum Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Assistant to join our team at Footasylum. As a Sales Assistant, you will play a key role in delivering exceptional customer service and contributing to the success of our stores.Key ResponsibilitiesProvide outstanding customer service, ensuring a positive shopping experience for our...

Admissions and Retail Assistant

4 months ago

Chester, Cheshire, United Kingdom Chester Cathedral Full time

Overall Purpose of the Job

  • To deliver a great Admissions & Retail (A&R) Experience for their customers, putting visitors before task every time. This will include working in the shop, on admissions/box office, stewarding concerts, stage building and chairing the cathedral.
  • Delivering a tower tour (which involves climbing small spiral staircases) and ground floor tours to paying visitors.
  • Maximise revenue generation through active selling, positive messaging, great service, controlling costs and commitment to visitor experience.
  • Champion new ways of working within A&R through an open mindset and positive attitude.
  • Complete tasks and processes that deliver aspirational standards, are safe, and legally compliant.
  • Fully flexible approach to weekend and evening working.
  • Working across the cathedral at key events to help support the box office, stewarding and the food and beverage department.

Key Accountabilities

  • Provide a warm and friendly welcome to all, ensuring that excellent customer service is demonstrated at all times.
  • Ensure that each visitor is proactively encouraged to donate.
  • Sell and guide Cathedral ground floor tours and tower tours.
  • Sell tickets through a box office system.
  • Deliver 'aspirational' standards through presentation standards, availability and keeping the A&R areas clean and tidy. Skilled to utilise all digital tools and communication channels to do the job.
  • Share customer and colleague feedback to help us do things better.
  • Share knowledge and experience with colleagues to support others in building skill and confidence.
  • Own their own learning & development and proactively access digital learning solutions.
  • Know the weekly sales targets, priorities, appropriate promotions & selling opportunities.
  • Have great product knowledge to sell and recommend our products and services.
  • Proactively engage with customers to understand their needs and make recommendations.
  • Understand the Cathedral priorities and their part to play.
  • Complete tasks with pace and in line with SOPs.
  • Follow safe and legal working practices.
  • Support in other areas of the Cathedral as required including with events which will involve working evenings and weekends

Capabilities

  • Understands how Chester Cathedral operates, it's vision, mission, and objectives, it's future and the role they play.
  • Physically fit and able to climb spiral staircases as part of delivering tower tours.
  • Committed to delivering excellent work fast with great attention to detail.
  • Open to and acts on feedback.
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met.
  • Is curious and asks questions to challenge the status quo ask why the A&R team does things the way it does things.
  • Effective at communicating their intentions to others; ensures verbal and written communication is clear and simple.
  • A confident systems user, able to use point of sale and box office systems effectively.
  • In control of their own reactions and considers how to share their perspective to create better reaction for team.
  • Copes well with change and work challenges and recovers quickly from its impact.
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection.

Technical Skills/Experience

  • Work to get things done right first time within timescales.
  • Comprehensive knowledge of the Cathedral and the A&R Operation.
  • Good level of product knowledge and services offered across the Cathedral.
  • Up to date knowledge of the commercial operation and SOP's.
  • Understand customer needs and spot selling opportunities.
  • Adapting to change.
  • Awareness of product presentation expectations.
  • Confidence with delivering Health & Safety policy and procedures including licencing.
  • Contributing to Cathedral sales and cost control.
  • Confident in talking to small and large groups of people as part of tour delivery.

Training & development

  • The individual will be expected to attend training courses and meetings as required and to keep alert to legislation and other changes and opportunities for personal development.

Safeguarding


All staff and volunteers are expected to demonstrate a commitment to safeguarding the welfare of all children and adults who may be at risk, who are involved with and/or visit the cathedral.

This will include adherence to CofE Safeguarding training, policies and procedures and following good practice in relation to their own behaviour and conduct.

Also, the undertaking of any safeguarding duties commensurate with their specific role.

This job description does not form part of your contract of employment.

Working Pattern:

This role includes evening and regular weekend work, fully flexible approach will be needed. There is regularly overtime available, and we have not stipulated how many days per week will be required to work the 20 hours as we anticipate this will vary across