German Customer Service Rep

1 week ago


London, Greater London, United Kingdom Origin Multilingual Full time
German Customer Service Representative - RemotenLocation: Fully Remote (anywhere in the UK)nPermanentn£22,808 per annum with progression to £23.5k ( + monthly Bonus Opportunities)

Client Profile:
nOrigin Multilingual is proud to announce, we are searching for a

German Speaking

Customer Service Advisor

to join an industry leader in Finance sector. This opportunity is offered on a full time and permanent basis Monday to Friday fully remote.


Key PurposenThe representative will be dealing with inbound and outbound calls daily basis to ensure a top quality service for existing and new clientele.

You will be in charge of adding value to each customer who calls as well as having expert product knowledge.


Key Responsibilities:
Answering & making calls from existing and new clientsnProactively dealing with all queries relating to the businessnTaking paymentsnLiaising with Collections Management, Sales/Service Management, Billing, Finance, Dispute and Legal teamsnManaging email queriesnA professional approach with the ability to build rapport with each customernDemonstration extensive knowledge on all our product rangesnFacilitating calls from B2B and B2CnAccount managementnTranslating customer correspondencenProject ManagementnTimely escalation management (internal & external)

Personal SpecificationnThe successful candidate for the customer service representative position, will have the following competences:nGerman fluent to business levelnEmpatheticnSelf-motivated, with a 'can do' attitudenAttention to detail with high level of communication skills is essentialnComputer literacynA passion to deliver the highest quality for our clients customersnNegotiation skills & conflict resolutionnDispute resolutionnDelivers expected results, meets KPI'snProject managementnSufficient mathematical knowledge, required for their particular role

There are 2 shift patters available:
Shift Patterns (37.5 Hours per week)n
  • Monday – Friday The core business hours are 8:00am – 8:00pm (business hours of operation; both early and late shifts required) of which you will be doing 1 of these shifts, just to clarify you will not be working form 8 till 8.
Early shift: 8.00am - 4.30pmnornLate shift: 12pm - 8.00pmnAndn1 Saturday shift per month (9-1), No Sundays.

If this sounds like the role for you then click apply below to begin your application.

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