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London, Greater London, United Kingdom Euro London Appointments Full time{"h1": "Customer Service Advisor - German Language", "p": "We are seeking a Customer Service Advisor to join our client\u2019s team. As a German-speaking customer service representative, you will be responsible for handling customer inquiries from German-speaking clients via phone, email, and live chat.Responsibilities:* Handle customer inquiries and provide...
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German speaking Customer Service Advisor
3 months ago
A new role has come our way to work as a German speaking Customer Service Advisor. You will be responsible for all sales support services, tracking of shipments, maintenance of clients, handling of all information and German enquiries. For this international client, you will be part of the international Logistics team at their Central London office and in this hybrid role you can work 3 days from home per week.
The German speaking Customer Service Advisor will be responsible for inputting orders and coordinating deliveries to customers in the BeNeLux, keeping key accounts up to date on any outstanding orders. The Customer Service Advisor with fluency in German will be able to deal with high volume orders and work in a fast paced environment.
Your responsibilities will include:
- Coordinating deliveries and input orders in the order management system
- Managing stock levels and prepare documentations for shipment of products to international customers, including invoicing
- Keep customers up to date throughout the delivery process
- Take incoming calls, live chat and email enquiries from customers in an efficient manner
Profile:
- Fluency in German and English essential
- Solid experience providing customer support services, sales administration, logistics coordinating, product support and/or order dispatch environment
- Experience working in an online customer support, customer services, or client support is a key requirement
- Previous experience dealing with larger international clients is essential
- Solid knowledge of Microsoft operating systems
- An interest in fashion, luxury or retail industry is desirable
To apply, please send your CV in English and in Word format to Ismael. languagematters is acting as an employment agency in relation to this vacancy.
