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German Speaking Customer Services Advisor
3 months ago
We are seeking a German Merchant Services Specialist to join our team.
The ideal candidate will be responsible for providing exceptional service to our German-speaking merchants, including support, account management, and problem resolution.
Key Responsibilities:
- Provide support and assistance to Germanspeaking merchants via phone, email, or live chat.
- Manage merchant accounts, including setup, maintenance, and issue resolution.
- Collaborate with internal teams to address and resolve merchant issues promptly.
- Maintain uptodate knowledge of company products, services, and policies.
- Ensure compliance with all relevant regulations and company policies.
Qualifications:
Language skills:
Fluent in German ( bilingual fluency in German and English is a plus).
Problem resolution &quick learner skills:
be able to support merchants' enquiry according to the knowledge base and training materials; Better to have experience in B client service
- Logical to quickly determine the key owners of the merchant issues, reroute and closely follow it up
- Payment industry experience preferred
- Excellent customer recovery skills
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client.
Randstad Business Support is an equal opportunities employer and decisions are made on merits alone #J-18808-Ljbffr