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Unplanned Care Response Nurse

3 months ago

King's Lynn, Norfolk, United Kingdom Norfolk Community Health and Care NHS Trust Full time

Job Summary

A fresh team has been established in West Place with the aim of revolutionizing the field of Community Nursing. The Unplanned Care Team is dedicated to providing support for unplanned nursing situations and organizing catheter clinics within the community. The ideal candidate should possess top-notch communication skills along with a solid grasp of IT systems. Any previous experience in Community Nursing would be advantageous for this role.

We are on the lookout for a highly motivated team player who can thrive in a bustling environment, meeting the demands of this new service. Assistance and training will be offered to ensure proficiency and skills are honed, paving the way for future growth.

If you believe you have what it takes for this position, do submit your application.

Main Duties of the Job

- Conducting unplanned care visits to support the Community Nursing teams across West Place
- Contributing to the delivery of top-tier healthcare services to patients in various settings by assessing, planning, implementing, and evaluating care packages

  • The role will involve roughly 20% of triaging incoming community nursing referrals, assessing patients' needs, prioritizing care, and handling referrals accordingly.

About Us

This is a recently formed team operating within Triage in West Place, comprising Triage Nurses and allocators led by a Clinical Operations Manager. We strive to offer exceptional face-to-face urgent care to patients, ensuring that safe, pertinent, and prompt care is extended to the local homebound population of West Norfolk. We collaborate closely with our colleagues from Community Nursing, GPs, and Social Services.

Join an organization that has garnered an 'Outstanding' rating from the Care Quality Commission (CQC), the highest accolade achievable and the initial standalone NHS community trust in the nation to be granted this honor.

Job Description

Job Responsibilities

  • Key Areas of Responsibility
  • Undertaking unplanned care alongside community nursing teams
  • Liaising with the general public, healthcare professionals, and multi-agencies on a daily basis
  • Assessing, prescribing, and delivering care packages for patients with various needs
  • Supporting community nursing teams in catheter clinics
  • Working within the integrated team to facilitate early hospital discharge
  • Preventing unnecessary hospital admissions
  • Collaborating with health professionals and agencies to offer an integrated service
  • Evaluating referrals and allocating them appropriately
  • Documenting triage notes for record-keeping and audit purposes
  • Utilizing information technology for the triaging role

Refer to the attached job description/person specification for further details.

Person Specification

Other

  • Essential
  • Must possess a full and valid driving license with access to a vehicle
  • Strong IT and keyboard skills

Qualifications

  • Essential
  • Current NMC Registration

Experience

  • Essential
  • Experience in a multidisciplinary team setting
  • Experience with patients having multiple pathologies and providing tailored care plans
  • Desirable
  • Experience in a community environment

Skills and Knowledge

  • Essential
  • Excellent communication skills
  • Highly motivated
  • Delivering high standards of care
  • Tact, Diplomacy
  • Empathy and sensitivity
  • Ability to use initiative
  • Observational and reporting skills
  • Handling stressful situations
  • Concentration during patient care and data input
  • Effective time management
  • Strong interpersonal skills
  • Team player
  • Flexible work approach to accommodate patient/service needs
  • Desirable
  • Knowledge of specialized areas through training, e.g., palliative care, LTCs, and diabetes management

Communication

  • Essential
  • Effective written and verbal communication in English

Personal and People Development

  • Essential
  • Evidence of relevant experience and growth
  • Supporting colleagues
  • Desirable
  • Willingness to undergo necessary training

Personal Attributes/Behaviors (related to the Trust's Behavior Framework)

  • Essential
  • Commitment to safeguarding and promoting individuals' welfare
  • Self-awareness
  • Enthusiastic and able to work under pressure