Helpdesk And Payroll Coordinator
2 weeks ago
Employee Value Proposition:
2 days per week onsite
Description:
This position reports to the People Services Helpdesk Manager as a member of their team. The role calls for a highly organized, efficient coordinator capable of working within a direct Helpdesk team while also providing virtual and matrixed support. The ideal candidate should excel at maneuvering through ambiguity, focusing on positive outcomes and prioritizing employee experience. They must possess the ability to enhance materials on the company intranet to promote colleague self-service. The candidate should identify opportunities to create additional self-service options and information levels to assist colleagues, always ensuring to prioritize colleague experience in all processes and analyses.
Responsibilities within the People Services Helpdesk Function:
- Provide efficient administration of employment contracts & job offers through Oracle HCM and manual offers when necessary
- Take a leading role in managing the joiners-movers-leavers processes for internal and external/customer audits
- Lead transactional People Services as part of the Helpdesk Function
- Assist hiring managers in organizing various interview types and screening calls
- Support the People Services Helpdesk by generating relevant reports for stakeholders
- Handle internal queries through Service Requests in Oracle HCM Cloud system and external email queries
- Respond to Tier 1 Resourcing queries through People Services Helpdesk / Service Requests and provide guidance on resolutions
- Provide support to the Payroll Lead for all payroll functions including monthly runs/payments/End of Year processes
- Address Tier 1 payroll queries raised through the People Services Helpdesk, working with the Payroll Lead to achieve resolutions
- Maintain employee data within Arqiva People Services and Payroll Systems accurately and promptly
- Collaborate with key stakeholders to build strong working relationships
- Coordinate with the broader People Services team to ensure processes are well-documented
- Identify opportunities to enhance content on the company intranet, The Hub, to drive self-service adoption within the business and facilitate necessary changes
Skills:
- helpdesk
- coordinator
- hr systems
- oracle
- people services
- customer service
Job Title: Helpdesk And Payroll Coordinator
Location: Winchester, UK
Rate/Salary: GBP Hourly
Job Type: Contract
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