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Helpdesk And Payroll Coordinator

4 months ago

Winchester Hampshire, United Kingdom Aston Carter Full time €25

Employee Value Proposition:

2 days per week onsite

Description:

This role reports to the People Services Helpdesk Manager as part of their team.

The role requires a highly organised, effective coordinator that can work as part of a direct Helpdesk team but provide virtual and matrixed support, able to navigate ambiguity and be outcome focussed and employee experience orientated. They should be able to identify and enhance materials on our company intranet in order to drive colleague self-service. Identifying opportunities to create additional self-service, tier 0 and tier 1 information to support colleagues and when reviewing trends and analysis, processes and ways of working to always put colleague experience at the heart of what we do.

Responsibilities as part of People Services Helpdesk Function.

• Provide an effective administration of contract of employment & job offers through Oracle HCM and where required manual offers to required high standards

• Take a leading role in representing the joiners-movers-leavers processes within internal, external/customer audits

• Lead transactional People Services across the business as part of a Helpdesk Function

• Support hiring managers with setting up different types of interviews, screening calls

• Support the People Services Helpdesk with reporting activities to provide relevant information with stakeholders

• Triage internal queries through Service Requests in our Oracle HCM Cloud system and our external email Queries

• Respond to Tier 1 Resourcing queries raised through People Services Helpdesk / Service Requests and guide People Services Helpdesk on resolutions

• Provide Support to the Payroll Lead across all payroll functions including the monthly payroll runs/payments/End of Year processes

• Respond to Tier 1 payroll queries raised through the People Services Helpdesk working with the Payroll Lead through to successful resolutions

• Maintain employee data across all Arqiva People Services and Payroll Systems in a timely and accurate manner.

• Work collaboratively with key stakeholders, forming strong working relationships

• Liaise with the wider People Services function ensuring Processes are documented to the correct standard

• Identify opportunities to enhance articles on the company intranet The Hub to drive self service for the business and lead resulting changes required

Skills:

  • helpdesk
  • coordinator
  • hr systems
  • oracle
  • people services
  • customer service

Job Title: Helpdesk And Payroll Coordinator

Location: Winchester, UK

Rate/Salary: 25.00 - 25.00 GBP Hourly

Job Type: Contract

Trading as Aston Carter. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. Aston Carter is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.