Customer Service Advisor

2 weeks ago


OldburyonSevern, South Gloucestershire, United Kingdom Lynx Employment Services Ltd Full time

We are recruiting on behalf of our client, who is looking to recruit a Customer Service Advisor on a temporary contract.


Responsibilities of the role include:

  • Delivering excellent customer service by efficiently managing/resolving customer enquiries to the highest standards through existing channels and upcoming digital contact channels
  • Listening/engaging with our customers, supporting them to access our services through a range of evolving channels
  • Providing help to those who need assistance to access our services, influencing those who can to do their daytoday business online, accessing services independently to selfserve
  • Utilising your passion/skills for online technology to switch channels seamlessly, e.g., when an issue needs to be taken offline, or jumped into webchat
  • Engaging with customers on public channels where information/advice would be beneficial to a wider audience
  • Working within the agreed customer service standards/social media protocols/council policies, performing against agreed targets and service level agreements
  • Maintaining a high level of care/accuracy when handling customer information/records within the council's customer contact system
  • Taking ownership of customer enquiries, providing the appropriate level of advice/guidance
  • Processing customer payments, ensuring all financial information is input into the appropriate systems
  • Promoting digital channels appropriate to customer type/need, helping customers in the use of digital transactions
  • Recording information from council officers regarding safeguarding
  • Administering the complaints across all council services including vulnerable children and adults following statutory guidelines, supporting these contacts through the process, providing clear and concise information
  • Any other relevant duties as required
This position is a temporary contract of two months, working Monday to Friday 9:30-5:30, paying £12.02ph.

**If you are interested in the role or would like further information please click APPLY NOW

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