Current jobs related to Customer Service Advisor - OldburyonSevern, South Gloucestershire - The AA
-
Parts Advisor
4 days ago
Oldbury-on-Severn, South Gloucestershire, United Kingdom Safer Hand Solutions Ltd Full timeParts Advisor Job DescriptionAt Safer Hand Solutions Ltd, we are seeking an experienced Parts Advisor to join our team. As a key member of our commercial vehicle sales and service team, you will be responsible for providing exceptional customer service, identifying and selecting the correct parts and accessories for our customers' vehicles, and ensuring...
-
Parts Advisor
4 days ago
Oldbury-on-Severn, South Gloucestershire, United Kingdom Safer Hand Solutions Ltd Full timeParts Advisor Job DescriptionAt Safer Hand Solutions Ltd, we are seeking an experienced Parts Advisor to join our team. As a key member of our commercial vehicle sales and service team, you will be responsible for providing exceptional customer service, identifying and selecting the correct parts and accessories for our customers' vehicles, and ensuring...
-
Parts Advisor
5 days ago
Oldbury-on-Severn, South Gloucestershire, United Kingdom Safer Hand Solutions Ltd Full timeParts Advisor Job DescriptionWe are seeking an experienced Parts Advisor to join our team at Safer Hand Solutions Ltd. As a key member of our commercial vehicle sector team, you will be responsible for providing exceptional customer service and support in identifying and selecting the correct parts and accessories for our customers' commercial vehicles.Key...
-
Parts Advisor
5 days ago
Oldbury-on-Severn, South Gloucestershire, United Kingdom Safer Hand Solutions Ltd Full timeParts Advisor Job DescriptionWe are seeking an experienced Parts Advisor to join our team at Safer Hand Solutions Ltd. As a key member of our commercial vehicle sector team, you will be responsible for providing exceptional customer service and support in identifying and selecting the correct parts and accessories for our customers' commercial vehicles.Key...
-
Parts Advisor
2 weeks ago
Oldbury-on-Severn, South Gloucestershire, United Kingdom Safer Hand Solutions Ltd Full timeJob DescriptionJob Title: Parts AdvisorCompany: Safer Hand Solutions LtdJob Type: Full-time, PermanentLocation: OldburyHours: 43.25 hours per week, Monday to Friday, with one Saturday morning per monthSalary: £25,000 - £29,000 per annumJob Summary:We are seeking an experienced Parts Advisor to join our team at Safer Hand Solutions Ltd, a leading...
-
Parts Advisor
2 weeks ago
Oldbury-on-Severn, South Gloucestershire, United Kingdom Safer Hand Solutions Ltd Full timeJob DescriptionJob Title: Parts AdvisorCompany: Safer Hand Solutions LtdJob Type: Full-time, PermanentLocation: OldburyHours: 43.25 hours per week, Monday to Friday, with one Saturday morning per monthSalary: £25,000 - £29,000 per annumJob Summary:We are seeking an experienced Parts Advisor to join our team at Safer Hand Solutions Ltd, a leading...
-
Parts Advisor
7 days ago
Oldbury-on-Severn, South Gloucestershire, United Kingdom Safer Hand Solutions Ltd Full timeParts Advisor OpportunityWe are seeking an experienced Parts Advisor to join our team at Safer Hand Solutions Ltd. As a key member of our commercial vehicle sector team, you will be responsible for providing exceptional customer service, identifying and selecting parts, and processing orders with accuracy and efficiency.Key Responsibilities:Customer Service:...
-
Parts Advisor
7 days ago
Oldbury-on-Severn, South Gloucestershire, United Kingdom Safer Hand Solutions Ltd Full timeParts Advisor OpportunityWe are seeking an experienced Parts Advisor to join our team at Safer Hand Solutions Ltd. As a key member of our commercial vehicle sector team, you will be responsible for providing exceptional customer service, identifying and selecting parts, and processing orders with accuracy and efficiency.Key Responsibilities:Customer Service:...
-
Customer Service Representative
3 weeks ago
Oldbury-on-Severn, South Gloucestershire, United Kingdom MET Recruitment UK Ltd Full timeJob SummaryWe are seeking a highly skilled and motivated Sales Office Coordinator to join our team at MET Recruitment UK Ltd. As a Sales Office Coordinator, you will play a crucial role in providing exceptional customer service and supporting the sales and marketing team with administrative duties.Key ResponsibilitiesCustomer Service: Provide first-class...
-
Customer Service Coordinator
3 weeks ago
Oldbury-on-Severn, South Gloucestershire, United Kingdom Adecco Full timeExciting Opportunity for a Customer Service Coordinator About the Role Adecco is seeking a highly motivated and organized Customer Service Coordinator to join our team. As a Customer Service Coordinator, you will be responsible for providing exceptional customer service and support to our clients. Key Responsibilities Customer Service: Respond to customer...
-
Customer Service Coordinator
3 weeks ago
Oldbury-on-Severn, South Gloucestershire, United Kingdom Adecco Full timeExciting Opportunity for a Customer Service Coordinator About the Role Adecco is seeking a highly motivated and organized Customer Service Coordinator to join our team. As a Customer Service Coordinator, you will be responsible for providing exceptional customer service and support to our clients. Key Responsibilities Customer Service: Respond to customer...
-
Customer Service Representative
2 weeks ago
Oldbury-on-Severn, South Gloucestershire, United Kingdom Workingmums Full timeAbout the RoleSynergy and collaboration are key to our success at Workingmums. We are seeking a highly motivated and customer-focused Sales Executive to join our team.As a Sales Executive, you will be the primary point of contact for our customers, providing exceptional service and support throughout their buying experience. Your passion for delivering...
-
Customer Service Representative
2 weeks ago
Oldbury-on-Severn, South Gloucestershire, United Kingdom Workingmums Full timeAbout the RoleSynergy and collaboration are key to our success at Workingmums. We are seeking a highly motivated and customer-focused Sales Executive to join our team.As a Sales Executive, you will be the primary point of contact for our customers, providing exceptional service and support throughout their buying experience. Your passion for delivering...
-
Customer Service Representative
3 weeks ago
Oldbury-on-Severn, South Gloucestershire, United Kingdom Adecco Full timeJob Summary:Adecco is seeking a highly motivated and organized Customer Service Co-Ordinator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Customer Service: Respond to customer inquiries and resolve issues in a timely and...
-
Customer Service Representative
2 weeks ago
Oldbury-on-Severn, South Gloucestershire, United Kingdom Workingmums Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Sales Executive to join our team at Workingmums. As a Sales Executive, you will be the key point of contact for our customers, providing exceptional service and support throughout their car-buying journey.Key Responsibilities:Communicate with customers to understand their needs and...
-
Customer Service Representative
2 weeks ago
Oldbury-on-Severn, South Gloucestershire, United Kingdom Workingmums Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Sales Executive to join our team at Workingmums. As a Sales Executive, you will be the key point of contact for our customers, providing exceptional service and support throughout their car-buying journey.Key Responsibilities:Communicate with customers to understand their needs and...
-
Customer Service Representative
4 weeks ago
Oldbury-on-Severn, South Gloucestershire, United Kingdom Enterprise Holdings Full timeAbout Enterprise HoldingsEnterprise Holdings is a leading provider of mobility solutions, offering a wide range of car rental and leasing services to individuals and businesses.Job SummaryWe are seeking a highly motivated and customer-focused Customer Assistance Representative to join our team in a dynamic and fast-paced environment.About the RoleAs a...
-
Customer Service Coordinator
2 weeks ago
Oldbury-on-Severn, South Gloucestershire, United Kingdom Adecco Full timeExciting Opportunity for a Customer Service Coordinator About the Role Adecco is seeking a highly motivated and organized Customer Service Coordinator to join our team. As a Customer Service Coordinator, you will be responsible for providing exceptional customer service and support to our clients. Key Responsibilities Order Review and Verification...
-
Customer Service Coordinator
2 weeks ago
Oldbury-on-Severn, South Gloucestershire, United Kingdom Adecco Full timeExciting Opportunity for a Customer Service Coordinator About the Role Adecco is seeking a highly motivated and organized Customer Service Coordinator to join our team. As a Customer Service Coordinator, you will be responsible for providing exceptional customer service and support to our clients. Key Responsibilities Order Review and Verification...
-
Parts Advisor
2 weeks ago
Oldbury-on-Severn, South Gloucestershire, United Kingdom Safer Hand Solutions Ltd Full timeJob Title: Parts Advisor - Commercial Vehicle Expert**Job Summary:**We are seeking an experienced Parts Advisor to join our team at Safer Hand Solutions Ltd. As a key member of our commercial vehicle sector, you will be responsible for providing exceptional customer service, identifying and selecting parts, and processing orders efficiently.Key...
Customer Service Advisor
3 months ago
Company description:
Role:
Customer Service Advisor
Salary:
£23,021 (including flexibility allowance)
Location:
Oldbury Office, B69 2AG
Working Hours:
Rotating shift pattern covering 7 days a week and bank holidays, working 6 days on, 3 days off on a 24-hour contract.
***Start date:11th April 2023
Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone's show on the road. There for our members wherever and whenever they need us, we're always ready for anything. That's why, for over 100 years, we've continued to evolve and adapt.
Today, as the nation's number one motoring organisation, we offer a range of excellent products and services to millions of customers.
As a Customer Service Advisor, you'll always go the extra mile for our members. In return, we'll go the extra mile for you, with excellent training, support and development opportunities.This is the job:
Based in our modern, stylish Oldbury office, our Service Delivery Customer Service Advisors play a vital role in keeping our members on the road and ensuring that they receive the help they need as quickly and efficiently as possible.
Dealing with a variety of inbound and outbound calls in a fast-paced environment you will be working behind the scenes to coordinate the relevant support and ensure our customers can safely continue their journey.
Supporting our customers in difficult situations means that sensitivity and empathy, combined with excellent communication skills, are crucial to putting our customers at ease.
Within your daily calls you will:
- liaise with AA patrols and external providers to ensure the member receives the relevant assistance efficiently
- discuss the nature of assistance required, analysing and assessing the best way to help and support the member
- keep the member updated on the progress and status of their case
- offer reassurance that help is on the way and maintaining the customers faith that we are one of the UKs most trusted brands
What do I need?:
Before you handle any real-time calls, you'll complete a comprehensive 3-week training course to fully prepare you for the role, so don't worry if you don't have similar previous experience.
We would love it if you:
- have a desire to provide a first-class level of customer service
- can provide confident and compassionate care to customers in distressing and/or vulnerable situations
- are comfortable navigating multiple computer systems
- can adapt you communication style to easily interact with people in different situations
- are organised with a solution focused mind set
- enjoy working as part of a team but with the autonomy to trust your own decisions
What's in it for me?
We're always looking to recognise and reward our employees for the work they do.
As a valued member of The AA team, you'll have access to a range of benefits including:
- Diverse learning and development opportunities to support you to progress in your career
- 23 days annual leave, increasing to 25 days after 5 years' service, plus 8 bank holidays and the ability to purchase additional leave
- Free AA breakdown membership
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Worksave pension scheme with up to 7% employer contribution
- Dedicated Employee Assistance Programme
Additionally, the office has free on-site parking and a staffed cafeteria serving hot and cold food. We have also recently opened our new recreational area, The Hideout, which is fully equipped with games consoles, televisions, darts, table tennis, giant games and more
Additional Information:
No CV, no problem
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.