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Customer Advisor
2 weeks ago
This is the job:
Department:
Electric Vehicle Support - Customer Advisor
Salary:
£24,500
Location:
Oldbury
Workstyle:
Office Based (Resident Working)
Contract:
Permanent Full-time
Hours: 4 days on 4 days off (avg. 40 hrs p/w). Shifts between 06:00-20:45.
As an EV Support Customer Advisor in our Oldbury office, you'll join the Assist Centre team, mastering our products to aid customers in need.
What does the job entail?
- Utilise scripts to assess situations and determine actions
- Keep uptodate with products and services to resolve customer queries
- Commit to providing the best customer service using available resources
- Stay composed during busy periods, delivering consistent service
- Aim to provide a topclass experience, upholding our iconic brand's reputation
Requirements:
We value potential over past experience. Once you apply, you'll complete our behavioural assessment to discover if you are a natural fit for the role.
We are looking for:
Problem solvers who make quick, logical decisions
Self-starters who take pride in their work
Individuals who remain
composed under pressure
Why Choose the AA?
The AA offers a legacy of safety and service. You'll be at the forefront of automotive innovation and customer care, contributing to our reputation for excellence. You're not just part of a team; you're a key player in setting industry standards.
As well as a competitive salary and a collaborative and driven work environment with supportive colleagues, you will also receive access to a range of AA staff and member benefits including:
- 23 days annual leave
- Free AA breakdown membership
- Discounts on healthcare, retail, and travel
- Reduced rates on AA insurance
- Inclusive networks and Employee Assistance Programme
- 24/7 remote GP service for you and your family
- A Worksave pension with generous employer contribution
What happens next?
Interview:
If you match our behavioural profile, you will be invited to attend a final interview with our team
Onboarding:
We will carry out your pre-employment checks before you receive your contract, which can be signed electronically
Training:
Begin your 3-4 week classroom-based training before handling customer calls
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