Renewals Manager

2 weeks ago

London, Greater London, United Kingdom Salesforce Full time
Job Category

Customer Success

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

What you'll be doing...

As a Renewals Manager for Tableau North EMEA, you will be responsible for promoting adoption and customer retention for a specific book of accounts. You will remove barriers to customer retention and collaborate with the broader account team to deliver a high-value customer experience at the time of renewal. You will interact and establish links with customers to ensure they are aware of and using the resources Tableau has to offer, with the primary objective of collecting renewal revenue on time. High customer happiness will help you attain a high renewal rate. You will be in a quota-based role and responsible for driving the subscription renewal revenue and renewal rate for an assigned territory. You will need to be flexible, diligent and have excellent attention to outstanding customer service.

Some of the things you'll be doing include...

  • Renewal revenue quota: Responsibility for Tableau subscription renewal contracts, revenue, and renewal rates for an assigned territory.
  • Strategic Sales: This sales role involves all sizes of customer and deal that you will be asked to complete.
  • Pipeline management: Tightly manage the renewal sales cycle including selling against cancellations, assisting customers through the sales cycle, and updating the CRM system according to detailed processes.
  • Increase the renewal rate: Ensuring high renewal rates and can speak to the value Tableau will bring to organisations by understanding strong product positioning and pipeline leadership skills. Collaboration across the organization to develop strategies, retain existing client base and improve revenue growth.
  • Forecasting: Awareness and accuracy of pipeline; comfortable with accurately maintaining a forecast of all renewals within an assigned territory.
  • Contract term length: This individual will be responsible for driving customers to sign up for multi-year deals and helping sign customers up to our auto-renewal program.
  • Quoting and Pricing: Create, adjust and finalize quotes to ensure pricing, products and customer details are correct. Rectify pricing inaccuracies in the pipeline and ensure correct quotes are attached to opportunities, with a focus on consolidating renewals to a single transaction.
  • License Management: Take customers through our login based licensing management process, help customers to find keys and use the customer portal.
  • Order Management: Ensure inbound customer purchase documents are correct and can be processed by the team.
Who you are...
  • Native or fluent in both German and English language
  • Proven experience in renewals, account management, sales and/or customer success experience is required. Previous software and/or technology experience is preferred.
  • Sales Skill. Impeccable eye for business and a strong analytical attitude.
  • Excellent Communicator. Strong communication skills; with the ability to provide excellent customer service at all time, and an ability to optimally communicate Tableau's value. A True Standout Colleague. You will need to work cross-departmentally and be the voice of the customer. It is crucial you can lead others towards a common goal, strategize with account managers, and build strong relationships with champions in accounts to ensure the adoption and success of Tableau within the organization
  • Problem Solver. Able to clearly identify a problem, propose a solution, and resolve customers' issues.
  • Determination. Willing to focus and commit with a strong work ethic; self-motivation, and resourcefulness.
  • People Person. You have strong interpersonal skills and an ability to maintain strong effective relationships with both customers and colleagues.
What we offer...

When you join Tableau, you join a global family, and we take care of each other. Our incredible benefits protect and improve the lives of our employees and their families. They enhance everyday well-being, help you save for now and later, encourage you to take time off work, and provide amazing discounts.

If you require assistance due to a disability applying for open positions please submit a request. We are a recognized Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please get in touch.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives. Learn more about Equality and explore our company benefits.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.

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