Apprentice Service Delivery Co-ordinator

2 weeks ago

London, Greater London, United Kingdom ITP Full time

The Opportunity
Our client is recruiting for an Apprentice
Service Delivery Co-ordinator to join their team in
London.


The
Level 3 Customer Service Specialist apprenticeship programme that we are offering
, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.


The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward.

We are here to guide and support you every step of the way

The Position

Job Title:

Apprentice Service Delivery Co-ordinator

Apprenticeship Course:

Level 3 Customer Service Specialist

Apprenticeship Duration:

Approx months + EPA

Location:

London

Working Hours:

Mon-Fri 08:30-17:00

Salary:

£18,000 per annum

Role Purpose


Ensuring smooth delivery of services to our customers during the Service Delivery lifecycle by pro-actively tracking orders, and communicating with internal teams, external suppliers, & customers in order to satisfy the business needs.


Key Accountabilities

  • Provides an order management function to support the company's day to day business including order tracking, delivery coordination, maintenance of customer data and supplier management
  • Manages a pipeline of customer orders, tracking them from inception through to delivery.
  • Proactively updates customers on the progress of their orders up to the point of handover
  • Ensures that customer expectations are set within defined timescales and ensures services are delivered in line with those expectations
  • Gathers technical information from the customer and ensures that order handling systems are kept up to date with customer specific information
  • Acts as the 1st level of escalation for customer orders
  • Schedules and allocates all work for the configuration engineers including installations, modifications, emergency work and out of hours requests
  • Collates feedback from engineers about installations, and updates stakeholders
  • Responsible for generating Daily / Weekly / Monthly Reports
  • Undertakes process gap analysis to find potential areas of improvement

Key Performance Indictors

Customer:
We deliver an exceptional
customer experience every time.

  • Understands what 'service' must be provided to customers and delivers this flawlessly
  • Follows through on customer enquiries, requests or complaints making sure that the customer has received a response even if not responding in person

Ownership:
We take
ownership of our actions and our company's commitments

  • Keeps all promises they make, always delivering to agreed deadlines
  • Hands over work that is complete, accurate and of high quality, to ensure that no rework or questioning is required, minimising disruptions in our ability to deliver

Leadership:
We demonstrate
leadership, always striving to be the best at whatever we do

  • Drives own personal development to gain the right skills and experience to be able to perform their job to the highest standard
  • Models honesty, openness, integrity and ethical behaviour

Teamwork:
We put
teamwork at the heart of our business, working with others to achieve success

  • Punctual and prepared for meetings, contributing opinions, ideas and questions to improve the outcome of the meeting
  • Develops and uses methods to share information on their role with others within their team, ensuring that everyone understands how to work together
  • Shares responsibility and provides support when necessary

Desired Qualities, Skills and Knowledge:

  • Impressive communication skills are required (written and verbal)
  • Excellent attention to detail is imperative
  • Methodical and highly organised with the ability to prioritise
  • Enthusiasm for customer service and a desire to learn and develop new skills in the Telco/Technology Services industry.
  • Strong problemsolving skills and attention to detail.
  • Ability to multitask and prioritise tasks effectively.

Eligibility Criteria

About ITP

We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we're plugging the UK's digital skills gap to provide a workforce for the future.

The ITP are working on behalf of a third party to advertise their vacancy.

By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.


Job Types:
Full-time, Apprenticeship

Salary:

From £18,000.00 per year

Schedule:

  • Monday to Friday

Work Location:
In person

  • Apprentice Technical Operations Co Ordinator

    2 weeks ago

    London, Greater London, United Kingdom Theitp Full time

    Apprentice Technical Operations Co Ordinator London, United Kingdom | Posted on 02/05/2024 Our client is recruiting for an Apprentice Technical Operations Co Ordinator to join their team inLondon EC2M. The Level 3 Digital Support Apprenticeship programme that we are offering, will allow you tokick-start your career in an industry that is constantly...

  • Service Co-ordinator

    2 weeks ago

    London, Greater London, United Kingdom Owen Daniels Consultancy Full time

    Service Co-ordinatorPermanentCompetitive salaryMonday to Friday 8.30am - 5pmHackneyService Co-ordinator Schedule work orders with suitable field engineers Liaise daily with engineers to ensure service jobs are completed Liaise with engineers for missing paperwork and certificates Open and maintain customer accounts by recording account information Raise Jobs...

  • Housing Repairs Co-Ordinators

    2 weeks ago

    London, Greater London, United Kingdom Service Care Solutions Full time

    Job Title: : Housing Repairs Co-ordinators Locations: London N7 (Office based 5 days a week)Contract Type: Temp ongoing Work Pattern: 35 hours per week Start Date: Asap To support the Repairs team and to contribute to the efficient running of Property Services by managing the works scheduling administrative process ensuring that maximum standards of customer...

  • Housing Repairs Co-ordinators

    2 weeks ago

    London, Greater London, United Kingdom Service Care Solutions - Housing Full time

    Job Title: : Housing Repairs Co-ordinators Locations: London N7 (Office based 5 days a week) Contract Type: Temp ongoing Work Pattern: 35 hours per week Start Date:Asap To support the Repairs team and to contribute to the efficient running of Property Services by managing the works scheduling administrative process ensuring that maximum standards of customer...

  • Service Desk Co-Ordinator

    2 weeks ago

    London, Greater London, United Kingdom Candour Solutions Full time

    1 Position details Job title Service Delivery Co-Ordinator Reports to Service Delivery Manager Division IT Services Department Managed Services Job description The purpose of this role is to ensure that Phoenix Managed Service customers are satisfied with the services they have bought from Phoenix and that the technical delivery teams are performing...

  • Waste & Service Pool Co-ordinator

    2 weeks ago

    London, Greater London, United Kingdom Liberty Speciality Steels Full time

    The Waste & Service Pool Co-ordinator will plan and co-ordinate activities for the Waste and Service Pool teams utilising a multi-disciplined work force mainly at the Speciality Steels Rotherham site, but also providing support to other business sites.They will possess good communications and leadership competencies to be able to motivate and develop Waste &...

  • Payroll Co-ordinator

    4 days ago

    London, Greater London, United Kingdom Frazer Jones Full time

    Payroll Co-ordinator – £45-50K – 12 month FTC – MonumentMy client is a global business within financial services.Due to exciting growth, they are in pursuit of a Payroll Co-Ordinator to join them on a 12 month FTC.To be considered successful, the ideal candidate must – – be proficient on UK payroll– enjoy working in a small team– be delivery...

  • Patient Care Co-ordinator Apprentice

    2 weeks ago

    London, Greater London, United Kingdom Rejuvence Clinic Full time

    Apprentice Team Ltd are currently recruiting for a business based in Limehouse, E14 area who is looking for a Patient Care Co-ordinator Apprentice to join their growing teamThis company is a doctor-led, doctor delivered face, body and hair clinic who offers revolutionary new treatments for men & women of all ages. The have years of experience and are...

  • Service Co-ordinator

    2 weeks ago

    London, Greater London, United Kingdom Great Ormond Street Hospital NHS Foundation Trust Full time

    Great Ormond Street Hospital is looking for a talented and enthusiastic Service Co-ordinator to join the Psychological and Mental Health Service (PAMHS). The post holder will provide will provide a professional, high quality, comprehensive senior administrative support to enable our multidisciplinary psychological medicine team to deliver effective services...

  • Payroll Co-ordinator

    2 weeks ago

    London, Greater London, United Kingdom Maximum ManagementFrazer Jones USA Full time

    Payroll Co-ordinator – £45K – 12 month FTC – Monument My client is a global business within financial services. Due to exciting growth, they are in pursuit of a Payroll Co-Ordinator to join them on a 12 month FTC. To be considered successful, the ideal candidate must – – be proficient on UK payroll – enjoy working in a small team – be...

  • Quality Co-ordinator

    2 weeks ago

    London, Greater London, United Kingdom Workingmums Full time

    Quality & Compliance Co-ordinator This is an excellent opportunity to join our client at an exciting time of growth. Working as part of the central governance team, you will support the Audit Delivery Manager to manage the quality programme and quality system. If you are someone seeking personal development and the potential to grow a career, then this...

  • Project Co-ordinator

    2 weeks ago

    London, Greater London, United Kingdom Integral Staff Full time

    Kickstart Your Career as a Project Co-ordinator in Equipment Fit-Out Job Title: Project Co-ordinator Salary: 35, ,000 Per Annum Location: Kings Lynn Are you an organized, detail-oriented professional with a knack for managing complex projects? Integral Staff is seeking a dynamic Project Co-ordinator to join our team in Kings Lynn. This exciting role involves...

  • Office Co-Ordinator

    2 weeks ago

    London, Greater London, United Kingdom LH Pink Consulting Ltd Full time

    Job Title: Facilities Helpdesk Co-ordinator Company: Prestigious organisation in Central London This is a temporary position, initially for 2 months plus, with 2 shifts: 7:00AM to 16:00 or 10:00 to 19:00. Modern, plush offices with close proximity to public transport. Immediate availability for interview and start required. Background within...

  • Service Co-ordinator

    2 weeks ago

    London, Greater London, United Kingdom Great Ormond Street Hospital NHS Foundation Trust Full time

    An exciting opportunity has arisen for an enthusiastic, highly motivated Service co-ordinator to join the Audiology team within the Sight and Sound Directorate at Great Ormond Street Hospital for Children, NHS Foundation Trust.You will need to provide an administrative support to the clinical team. This involves managing clinics and subsequent...

  • Streetwork Co-ordinator

    2 weeks ago

    London, Greater London, United Kingdom Navartis Full time

    Streetwork co-ordinator - Northwest London.I have an exciting opportunity for a Streetworks co-ordinator to join an established and expanding company to support their plethora of projects.This role requires you to manage traffic, co-ordinate and lead gangs, approve costs and plan the civil activities.Streetworks co-ordinator Requirements: Excellent...

  • Solidarity Co-ordinator

    2 weeks ago

    London, Greater London, United Kingdom Emmaus Full time

    Join Our Team as a Solidarity Co-ordinator - Project Worker at Emmaus GreenwichCLOSING DATE: OngoingLOCATION: Emmaus GreenwichSALARY: To be confirmedTYPE: 40 hours per weekKey Responsibilities:LINE MANAGEMENTHold regular, high-quality one-to-ones and team meetings to support effective teamwork and communication.Build and manage effective relationships across...

  • Customer Service Apprentice

    2 weeks ago

    London, Greater London, United Kingdom ITP Full time

    The OpportunityOur client is recruiting for an Apprentice Service Delivery Co-ordinator to join their team in London.The Level 2 Customer Service Practitioner apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.The steps you take will provide you with...

  • Head of Patient Co-ordination Services

    2 weeks ago

    London, Greater London, United Kingdom Royal Trinity Hospice Full time

    An exciting opportunity has arisen for an experienced nurse to join our team in the role of Head of Patient Co-ordination Services at Royal Trinity Hospice.The Head of Patient Co-ordination Services will be responsible for the strategic and operational leadership and management of the Admission and Referrals services and Wandsworth End of Life Care...

  • Admin Co-Ordinator

    2 weeks ago

    London, Greater London, United Kingdom Wise Employment Group Full time £24,000 - £28,000

    Location: Newton Abbot, Devon, England Type: Permanent Salary: GBP per Annum Benefits: None Job Ref: BRO0000132 Posted: 16/11/2023 Apply Now Job Description Office Co-Ordinator, £28,000, Full Time Permanent, based Newton Abbot. A new exciting Opportunity has arisen to join a well-established and growing Business offering development for an Office...

  • Ref Co-ordinator

    2 weeks ago

    London, Greater London, United Kingdom Goldsmiths University Full time

    REF Co-ordinator: Department Research and knowledge Exchange Vacancy Type Openended/Permanent Full-Time/Part-Time Full Time Actual Hours 3 FTE 1.0 Contact Details Posted Date 01/08/202 Closing Date 17/09/202 Ref No 9824Department of Research, Enterprise and Knowledge ExchangeThe Department delivers the University's Research, Enterprise and Knowledge Exchange...