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Client Advisor
3 months ago
Are you wanting to start an exciting role in the new year?
Do you have customer service experience?
Do you want to progress and develop?
If so, this could be the role for you
My client is a very successful, well known, leading business based in Central Leeds.
Since opening their doors over 20 years ago they have gone from strength to strength, helping and assisting over 1.2 million customers with property law cases.
Due to hugesuccess, they are looking to recruit bright, confident and hardworking people into their highly successful Customer Service Advisor team on a permanent basis
The role of the Customer Service Advisor is very varied, and two days will never be the same, you will be required to provide a professional service to each client you speak to.
The role offers amazing benefits such as a _
£1000 welcome bonus_ paid with your first months' pay On top of this, the company offer a _
very generous holiday allowance_ including a _
day off on your birthda y_ and a recharge day (as we all know how you just need a day off to relax sometimes) as well as excellent _
progression and development opportunities_.
The responsibilities of a Customer Service Advisor include:
- Provide excellent customer service to each and every customer
- Answer all queries within service levels and make sure all information is submitted to each client file and added onto the system
- Liaise with legal teams to ensure all service levels are met.
- Liaise with financial institutions in obtaining information.
- Input of data onto the computerised system
Personal Qualities:
- Excellent communication and customer service skills
- Ability to meet tight deadlines and targets and to work under pressure.
- Good team player, but also ability to work on own initiative.
- Good attention to detail.
- Good organisational skills.
- Good data input skills.
- Previous administrative/customer service/conveyancing experience.
- Experience of working in a high volume environment.
What you will get in return:
- £1000 welcome bonus paid with after probation
- 25 Days holiday plus the day off on your birthday Plus bank holidays off
- Monthly Quiz nights
- Monthly raffles
- A competitive Salary with a monthly performance bonus
- Sponsorship of Further Education such as CLC & Proven track record of internal promotion
- Offices in Leeds and Hull city centres and potential for hybrid working
- Smart Casual dress code
- Profitable global company
- Marketleaders in their specialism with excellent service reputation.
- Familyfriendly policies with a strong focus on work/life balance e.g. paid birthday leave
- Significant career progression opportunities large inhouse training function
- Highly innovative with a strong focus on technology
