Client Relations Advisor

1 month ago

Leeds, Leeds, United Kingdom Secom PLC Full time

About the Role

We are seeking a highly motivated and detail-oriented Client Relations Advisor to join our team at Secom PLC. As a key member of our operations team, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our security services.

Key Responsibilities

  • Respond to and resolve customer inquiries in a timely and efficient manner
  • Update our operating system with accurate and comprehensive information, logging all customer requests and incidents
  • Conduct cross-referencing and verification of information using our operating platform to ensure data accuracy and consistency
  • Coordinate daily activities and optimize routes through map-based planning on our operating platform
  • Ensure the achievement of daily targets by effectively managing and prioritizing tasks
  • Plan and organize the diary to meet both company and client expectations
  • Collaborate with regional management, National Accounts, and other stakeholders to identify and escalate any issues or queries that may impact service delivery to clients
  • Perform cross-referencing of our operating platform to ensure accurate and up-to-date information
  • Efficiently handle and resolve reactive requests within specified timescales
  • Communicate daily handovers to management and fulfill any additional reporting requirements
  • Enforce health and safety standards, promoting a safe working environment, and complete all required e-learning modules to maintain compliance

Requirements

  • Excellent IT skills
  • Attention to detail
  • Problem-solving skills
  • Logical thinking
  • Team working
  • Creative approach
  • Strong work ethos
  • Interpersonal skills
  • Customer care skills
  • Administrative skills
  • Co-operative attitude

Education Requirements

  • GCSE or equivalent English (Grade C or grade 4 or above) essential
  • GCSE or equivalent Math (Grade C or grade 4 or above) essential

Additional Information

Secom PLC offers a competitive benefits package, including 21 days' holiday plus Bank Holidays. We are committed to providing a supportive and inclusive work environment, with opportunities for career progression and professional development.

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