Client Service Advisor

4 weeks ago

Leeds, Leeds, United Kingdom Aon Full time
Job Title: Client Service Advisor

We are seeking a highly skilled Client Service Advisor to join our team at Aon. As a Client Service Advisor, you will be responsible for coordinating and managing the provision of service to our clients, drawing upon designated service teams and specialist resources.

About the Role:

This is a hybrid role with the flexibility to work both virtually and from our brand new South Central, Leeds office. You will work alongside Client Managers to ensure the highest level of service to each assigned Client. Your responsibilities will include:

  • Liaising with Client Managers to fully understand the Client's business and insurance requirements
  • Contributing to the formulation of the Service Plan, Reports, Presentations, and any other client documents as required
  • Communicating terms of settlement to Client, ensuring premiums are debited and assist with maintenance of credit control standards
  • Identifying potential improvements in Client risk & insurance programme design and making recommendations to the Client Manager
  • Negotiating new business terms, renewal terms, Mid Term adjustments, and cover extensions
About You:

We are looking for a candidate with:

  • ACII or equivalent is preferred but not essential
  • Proven experience in the insurance industry, with experience in client relationship management and the core lines of commercial risks is essential
  • Strong Insurer Relationships
  • Commercial understanding of business, including market forces, business drivers, market dynamics, competitors, and risks
  • High level of FCA Principle and Procedures
  • Good level of technical knowledge, especially in the major and pecuniary classes, Property/Casualty, and Combined
  • Organised, with the ability to prioritise work, delivering accurately and on time
About Aon:

Aon is a global professional services firm that provides a range of risk management, insurance, and reinsurance brokerage services. We are committed to helping our clients make better decisions to protect and enrich the lives of people around the world.

We offer a comprehensive benefits package, a diverse workforce, and an agile, inclusive environment that allows you to manage your wellbeing and work/life balance. We also provide two Global Wellbeing Days each year, encouraging you to take time to focus on yourself.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are interested in this role, please submit your application with your CV and a cover letter outlining your experience and qualifications.

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