Customer Service Assistant

1 week ago

Penrith, United Kingdom Cumberland Building Society Full time

We want to make a positive difference to the lives of our customers, our communities and our people. This means, as a customer-owned organisation, we're passionate about doing the right thing and helping people achieve their goals. Whether it's our customers that are saving for their future or buying their dream homes, supporting our communities to make a real difference around our region, or investing in our people who want to work hard and realise their career ambitions, we're here to brighten the lives of those we work for and work with. An award-winning company, the Cumberland has been rated 2* "Outstanding" place to work by Best Companies.

The Benefits

  • Salary - £17,301.70 p.a. (based on working 26 hours per week)
  • Holidays - 25 days holiday (pro-rata for part time) plus public holidays and the opportunity to buy and sell up to 2 days.
  • Learning andDevelopment opportunities - We want you to grow in your role. We'll work together to support your personal and professional development.
  • Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme.
  • Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.

About the Role

Exceptional service at The Cumberland is something our customers can rely on. Regardless of what's going on in the world, our customers can trust in us to provide them with the best experience. As a Customer Service Assistant, you will be part of a team which is committed to delivering an outstanding customer experience. In addition to providing an efficient cashiering service, our colleagues are able to spot opportunities to help our customers, talk confidently about our brilliant products and services, and generally look after our customer needs. There will also be opportunities within this role to work collaboratively with other areas across the business.

This is a part-time role working 26 hours per week.

The role will require frequent travel between different branch locations of Penrith and Keswick therefore access to a vehicle and a full driving licence is preferred.

About You

  • A passion for people and delivering an outstanding customer experience
  • Exceptional communication and organisational skills
  • Confidence in working in a customer facing environment and motivated to achieve key objectives

The Company

We're here to create a banking experience that's kinder to people and planet.

Unlike banks, we don't have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.

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