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Adviser Services Administrator
3 months ago
We're the power behind the UK's forward-thinkers, future-makers and leap-takers, helping them ignite the bold ideas that reshape our world.
We offer flexible banking solutions for start-ups, scale-ups, growth businesses, investors and those working towards IPO.Whether it's comprehensive banking, managing cashflow, plans for buyouts or Strategic Fund Solutions, we power ideas at every stage of their journey.
Client Service Advisors (CSA) serve as the primary contact for telephone and email requests including technical support for HSBC Innovation Banking clients relating to Cash Management and Debit/Charge Card related products.
CSAs have to demonstrate experience in the ability to identify and resolve client problems/issues, and product and service issues.
Front line support, via email and telephony, navigating all internal partnerships and activities throughout the enquiry to deliver an accurate and timely service.
Provide real-time technical support, to our clients, for all the HSBC Innovation Banking online payment and card channels.Dealing with the complaints team of any customer driven complaint received.
Strong experience in banking or card operations, or a prior client facing role.
00pm (40 hours per week)
Our home office in Finsbury Square, London. We offer hybrid working to our employees, so you can flex between home and the office.
HSBC Innovation Banking is an equal opportunities employer.
Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, age, religion, sexual orientation, disability or neurodiversity.
Email:
hsbc.
