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Customer Service Administrator

4 months ago

Bristol, Bristol, United Kingdom David Hathaway Transport Ltd Full time

David Hathaway Transport (Part of the Kinaxia Group) are looking for a 'Customer Services Administrator
' to join our fast-paced transport operation in Yate, Bristol BS37.

With over 30 years of experience in the logistics industry we are looking for a reliable, hard-working, competent team player to join our ever expanding business.


  • Monday
  • Friday
  • 45 hours per week
  • Up to 24k p0er annum (based on experience)
  • Additional benefits:
  • Life assurance
  • Pension
  • Full Uniform and PPE
  • Onsite Parking
  • Cycle to work scheme
  • Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years' service)
  • Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)

About the job:

  • Answering a high volume of phone calls.
  • Dealing with order & delivery queries, liaising with customers by providing solutions.
  • Input of customer orders onto our traffic management system.
  • Processing incoming customer orders via our online website.
  • Handling key customer accounts, including processing KPI reports
  • Supporting other roles when required (covering sickness & holidays)
  • Picking/putting away pallets on our warehousing management systems.
  • Preparing pick notes, labels, and paperwork
  • Running weekly/monthly customer stock reports

Your knowledge and experience:

  • Strong organization skills
  • Ability to multitask
  • Knowledge of MS Excel, Word, Outlook
  • Excellent telephone manner and communication skills
  • Ability to work under pressure to meet deadlines
  • Ability to touchtype would be highly advantageous
Previous experience in transportation would be beneficial but not essential as in-house training will be provided.

Job Types:
Full-time, Permanent

Salary:
Up to £24,000.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Onsite parking

Schedule:

  • Monday
to Friday

Work Location:
In person