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Customer Service Manager

4 months ago

London, Greater London, United Kingdom RE-Search London Full time £55,000 - £60,000
Customer Care Manager - High end residential Location: London

Type:
Full-Time

My client is a leading property development firm known for our commitment to excellence and innovation in the real estate industry.

They are seeking a dedicated and experienced Customer Care Manager to join the dynamic team and ensure their clients receive exceptional service throughout their property journey.

The Customer Care Manager will play a crucial role in managing the relationship between our clients and the company.

This role involves ensuring high levels of customer satisfaction by addressing client inquiries, resolving issues, and providing support throughout the property purchase and ownership process.

Manage and resolve customer complaints and issues efficiently to maintain high levels of customer satisfaction.
Develop and implement customer care policies and procedures to enhance service quality.
Train and mentor customer care team members to ensure a high standard of service.
Organize and conduct customer satisfaction surveys and analyze results to inform service improvements.
Stay updated with industry trends and best practices in customer care.

Bachelor's degree in Business Administration, Real Estate, or related field.
Minimum of 5 years of experience in customer care, preferably within the property development or real estate industry.
Proven track record of managing customer relationships and resolving complex issues.
Proficiency in customer relationship management (CRM) software.
Competitive salary and performance-based bonuses.
Health, dental, and vision insurance.
Pension plan with company matching
Professional development opportunities.
Flexible working hours and potential for remote work.