Evening Receptionist

1 week ago

Scarborough, North Yorkshire, United Kingdom Delmont Hotel Full time
We are looking for a well organised confident person to join our team working evenings.

Main duties will include

  • To take over responsibility for the reception from the day receptionist and hand back to the night receptionist. This will involve communicating with reception, any late arrivals, and any incidents that have occurred during the shift, including and specific notes relating to guests and any outstanding maintenance issues to be reported.
  • To be the first point of contact at Reception. Check in guest arrivals and check out guest departures, issue keys to guests.
  • To be responsible for issuing and receiving internal departmental keys and ensuring these are signed for in the logbook before issuing.
  • To operate the telephones and take accurate telephone messages for guests and staff.
  • To complete the evening audit and any financial procedures during the shift.
  • To be responsible for a cash float which must be balanced at the start and end of each shift. Ensure the float has adequate change and request further change when required.
  • To assist with the allocation of bedrooms and special request bookings.
  • To prepare and keep updated various reports, including Arrivals, Departures and In-House lists.
  • Manage and organize your workload to clean, tidy areas in preparation for the next days' business, as specified by the Hotel's system.
  • Carry out regular stock checks when requested.
  • Respond to guest feedback and action appropriately.
  • To assist all guests with enquiries, booking taxis, directions and any special requirements that they have made.
  • Record any maintenance issues that are reported to Reception and take the necessary action to communicate these to Maintenance and Housekeeping teams to ensure the minimum impact on guests.
  • Be of a smart appearance at all times.
  • Ensure all casual staff carry out their duties effectively, efficiently and professionally.
  • To be responsible for the welfare and safety of all guests staying at the Hotel while on shift.
  • To bring any security concerns to the attention of the Manager.
  • To conduct security floor walks and car park checks throughout the shift.
  • To maintain and uptodate, inhouse guest list.
  • To undertake the role of Fire Warden, after receiving appropriate training
  • To ensure all fire, health and safety regulations are adhered to and to report any health and safety concerns.
  • To be the first response in any incidents relating to guests requiring first aid.
  • To provide a safe evacuation procedure in the event of an emergency for all residential guests. This will involve safely directing guests to external assembly points, use of any inhouse residential occupancy list and communicating with the fire brigade, when required.
  • Attend departmental meetings and team meetings as and when required. To undertake any staff training required.
  • Comply with all Hotel policies, procedures and standards.
  • To carry out induction training for staff when requires.
  • To provide a handover on a daily basis to other staff
  • To assist with staff training and new procedures.
  • To comply with lone working procedures.
  • To carry out any other duties and show flexibility in hours commensurate with the grade of the post, as may be reasonably requested by the management team.

Job Types:
Full-time, Permanent

Salary:
£10.00-£11.00 per hour

Benefits:

  • Company pension
  • Sick pay

Schedule:

  • Monday to Friday
  • Night shift
  • Weekend availability

Ability to commute/relocate:

  • Scarborough: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

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