Receptionist

5 months ago


Scarborough, United Kingdom Escape 2 The Sands Full time

**THE SANDS, SCARBOROUGH**

Our 87 5-star luxury self-catering apartments located on Scarborough’s North Bay Beach, is looking for a **full-time / part-time Receptionist** to join our friendly team in the reception area.

Your Role:
You will be working in a team to ensure the smooth running of the very busy reception area.
- Provide a high standard of customer service for all guests.
- Ensuring a smooth and friendly check-in and out procedure.
- Responsible for the smooth handling of customer enquiries and reservations.
- Update all external bookings systems.
- Taking payments through the Credit Card Terminals.
- Keeping all departments up to date with messages.
- Actively participate in any revenue and sales activities introduced by the Management.
- Some shift accounting procedures when running end-of-day reports at the end of shift.
- Experienced in customer service in the leisure/hospitality industry.
- Proven experience with bookings systems.
- Have a passion for delivering a great service to our guests every day.
- You will possess excellent interpersonal skills
- The ability to work under pressure and ‘think on your feet’.
- Be well organised and patient and calm when under pressure.
- Be highly motivated and a team player.

**Hours of work**

40 hrs per week, the shifts will be on a rota which will include weekends as well as evening shifts, along with public/bank holidays.

Part-time 20 hrs per week, the shifts will be on a rota which will include weekends as well as evening shifts, along with public/bank holidays.

Shifts will vary from 8am to 10pm over 7 days.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £11.00-£11.60 per hour

**Benefits**:

- Referral programme

Schedule:

- 8 hour shift

Work Location: In person

Reference ID: recpt


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