Receptionist / Administrative Support - Castle Health Centre

3 months ago

Scarborough, United Kingdom Intrahealth Ltd Full time

Job summary

IntraHealth are recruiting for a Medical Receptionist/ Administrative Support for our Castle Health Centre in Scarborough.

Our ideal candidate will have experience of primarycare and secretarial work but training will be given and there must be a willingnessto play a leading role in the development of patient centred services. You will be an enthusiastic, committedindividual who will be expected to work as part of the practice team with goodcommunication and interpersonal skills.

The successful applicant for this post will be joiningus at a particularly exciting time and in return you will enjoy excellent NHSterms and conditions, competitive salary and opportunities for personal andprofessional development both locally and nationally.

Main duties of the job

To provide a high standard of patient service. To have thorough knowledge of practice procedures and to work in accordance of written protocols. Provide general assistance to the practice team to both clinical and non clinical. Project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare they require. Resolve queries/problems from patients, clinicians and associated staff. Deal with external agencies such as other practices, secondary care and 3rd party organisations. To ensure the provision of a high quality patient service within a safe, efficient working environment by providing effective support to clinicians and staff. Undertake all clerical, reception and administration duties applicable to the medical practice.

About us

IntraHealthis one of the UKs leading provider of NHS Primary and Community Care services.We serve a range of patients across our three divisions of Primary Care(general practice), Pharmacy and Clinical Services which includes anticoagulationmonitoring, patient medication reviews and childhood immunisation programmes.

We alsoprovide management and clinical support to other GP practices and NHS bodies.We are a well-established organisation having provided NHS services since thecompany was founded in 1999. Our team is made up of GPs, Advanced NursePractitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health CareAssistants (HCAs) and local administration teams supported by a centralisedback office function; providing finance, HR, administration and data analysissupport.

Weoperate NHS services across the North East, North West and Yorkshire.

Job description

Job responsibilities

Clinical Practice

To ensure that all statutory requirements outlined in the IntraHealth personnel procedures and policies are personally adhered to.

To be familiar with and conform to responsibilities under the Data Protection Act as identified by IntraHealth.

To undertake duties as necessary, in line with the changing needs of the company. To participate in the annual appraisal and knowledge and skills framework profiling process. Any necessary training will be provided.

Acts in a way that acknowledge individuals rights to make their own decision and recognise their responsibilities.

Facilitates others to identify their current level of knowledge and skills, their learning needs and best practice.

To support others in the development and application of knowledge and skills in practice

Identify resource issues which affect learning, development and performance and alerts the appropriate managers.

Communication

Delivering a quality service

The post-holder will strive to maintain quality within the Practice, and will:

· Alert other team members to issues of quality and risk

· Assess own performance and take accountability for own actions, either directly or under supervision

· Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance

· Work effectively with individuals in other agencies to meet patient’s needs

· Effectively manage own time, workload and resources

Overview

Opening/closing premises. Preparing /organising rooms stock replenishment and ensuring an adequate supply of stationery is at hand for clinicians. Ensuring the reception area is tidy, safe and welcoming. Making appointments for health care professionals using the surgery premises. Dealing with External agencies – District Nurses, Health Visitors, secondary care, 3rd sector organisation and Primary Care Bodies. Greeting and directing patients on arrival and checking patients them into their appointments. Dealing with patient’s general/routine enquiries and requests. Answering telephones – receiving and forwarding messages. Making patient appointments and giving appointment cards. Registering new patients, temporary residents, emergency patients and those requiring immediate necessary treatment. Arranging appointments for medicals and other non-routine appointments. Ordering emergency ambulances and distribution of correct telephone number for routine ambulance bookings. Dealing with requests for home visits, taking accurate information and entering the information onto the medical system. Making and dealing telephone calls as required. Dealing with requests and handing out repeat medication prescriptions. Open and distribute internal & external Mail. Posting of letters and parcels. Taking specimen samples to collection point. Receive and action messages for internal and external members of staff Ensure information regarding any urgent or unresolved matters are passed to the appropriate person/line manager at the end of your working hours. Emptying pathology lab results bag. Date stamping results and appropriate filing of information. Filing of medical records, letters and test results. Ordering and sorting of the medical records and their maintenance (replacing worn out covers etc.) where necessary. Keeping all data on the medical system up-to-date. Recording and checking answering machine throughout the day. Entering patient information onto the computer in a timely and accurate manner. The handing out of letters, completed forms, completed passport applications, specimen bottles, self-certifications forms. Accepting requests for the completion of forms, hospital pre-admission drug check lists, private health insurance claim forms, passports, etc. (checking if there is a fee payable, informing the patient of the charge). Taking and receiving payments for services, , insurance claims. Ensuring petty cash items are recorded on patient notes and entered correctly in the income or expenditure columns. Summarization of patient’s medical records on the medical system. Scanning documentation into the patients medical records. Utilising clerical and secretarial skills to ensure that letters/referrals/medical reports are undertaken in a timely manner (if required/applicable). Utilising Choose and Book (if required/applicable). Utilising ICE or other systems (if required/applicable). To assist with target led areas: QOF, KPI’s, DES, LES and NES etc. The handling of complaints in line with company procedure. Person Specification

Experience

Essential

Experience working in an receptionist/administrative role

Desirable

Experience working on Clinical Computer systems

Skills and Abilities

Essential

Effective communicator, with the ability to liaise appropriately at all levels Proficient in the use of computerised systems (Microsoft Word and Excel) to a level to enable the production of high standard of work Demonstrable team working skills Very good interpersonal skills

Desirable

Process management Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.

Attitudes

Essential

Capacity to work calmly under pressure and to deadlines Conscientious Attention to detail Self-starter Flexible and proactive attitude Enthusiasm for the role Flexible approach to work, in line with the needs of the service such as evening or weekend working as necessary Able to work as part of a team

Qualifications

Essential

Good level of general education or experience

  • Receptionist / Administrative Support

    4 months ago

    Scarborough, United Kingdom IntraHealth Full time

    **Castle Health Centre, Scarborough, **Permanent, **Hours to be discussed.** IntraHealth is one of the UK’s leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication...

  • Receptionist / Administrator

    3 months ago

    Scarborough, United Kingdom IntraHealth Full time

    **Part Time, 20 hours per week, **Permanent** IntraHealth is one of the UK’s leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation...

  • Seasonal Hotel Receptionist

    4 months ago

    Scarborough, United Kingdom Castle Full time

    **Job Title - Seasonal Hotel Receptionist** **Reference No. - ID68670** **Salary - £11.50 per hour** **Location - Scarborough** We are working in partnership with a fantastic privately owned Scarborough Hotel that due to levels of trade are looking to recruit a seasonal receptionist to work up until November to be the face of the business. Ideally you...

  • Health Care Assistant

    3 months ago

    Scarborough, United Kingdom Castle Services Recruitment Full time

    **Care Assistant** Castle Services Recruitment are recruiting reliable workers throughout East Yorkshire, including: Hull, Driffield, Bridlington and Scarborough to support our clients who provide Nursing and Residential care. We have shifts available immediately. long shifts being either 8am-8pm and 8pm-8am. *Shifts times may vary dependant of the...

  • Receptionist

    4 months ago

    Scarborough, United Kingdom Castle Employment Group Full time

    **Receptionist** We are seeking a friendly, enthusiastic, and experienced Receptionist to join our team. This position will be responsible for providing a professional and courteous receptionist experience to all visitors to the dental office. You will work closely with the dental hygienist and dentist to greet patients, check-in patients and answer...

  • Practice Nurse

    2 months ago

    Scarborough, United Kingdom Intrahealth Ltd Full time

    Job summary The post holder is responsible for thedelivery of basic practice nursing services care to the practice population.Supported by senior nurses within the practice, they will deliver care withinthe boundaries of their role, focusing upon supporting patients to be healthy,monitoring of long-term conditions, health prevention and screening...

  • Receptionist/administrator

    4 months ago

    Scarborough, United Kingdom Castle Grange Full time

    Must be able to work extra for holidays and sickness cover Main duties will include: - Processing staff hours & invoices - Maintaining staff & Residents files, cash handling, reconciliations and general administrative duties **Job Types**: Full-time, Permanent **Job Type**: Permanent **Salary**: £11.00 per hour Ability to commute/relocate: -...

  • Receptionist/administration

    4 months ago

    Scarborough, United Kingdom Fusion Resources Ltd Full time

    Duties We are seeking a highly organized and detail-oriented individual to join our Clients team as a Receptionist/Administrative Assistant. In this role, you will be responsible for providing administrative support and ensuring the smooth operation of the office. - Greet and welcome visitors in a professional and friendly manner - Answer and direct phone...

  • Office Administrator

    3 months ago

    Scarborough, United Kingdom Castle Employment Full time

    We are looking for an experienced Office Administrator to work within a Rehabilitation Centre based in Scarborough, where no two days are ever the same. This is an excellent opportunity for someone looking for a busy and varied role, working with people and supporting the local community. Working for a supportive employer, they will invest in you, and...

  • Administrator

    3 months ago

    Scarborough, United Kingdom Castle Employment Agency Full time

    We are looking for an experienced Office Administrator to work within a Rehabilitation Centre based in Scarborough, where no two days are ever the same. This is an excellent opportunity for someone looking for a busy and varied role, working with people and supporting the local community. Working for a supportive employer, they will invest in you, and...

  • Hospitality Recruitment Consultant

    3 months ago

    Scarborough, United Kingdom Castle Full time

    Due to continued growth Castle Employment Group is recruiting a Talent/Delivery Consultant into our Hospitality Division based in Scarborough & covering the whole of North Yorkshire! Along with a competitive salary of up to £30,000 OTE including an un-capped monthly bonus scheme based on team performance, you will also benefit from a market-leading...

  • Receptionist /practice Support- Brook Square

    3 months ago

    Scarborough, United Kingdom IntraHealth Full time

    **Brook Square surgery, **Full Time, Permanent** IntraHealth is one of the UK’s leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood...

  • Receptionist

    4 months ago

    Scarborough, United Kingdom The Growth Company Full time

    We help to make a lasting difference to the lives of people throughout the North of England and beyond, by supporting individuals to gain meaningful employment. Our highly skilled advisers and keyworkers work with a range of individuals; from people who have found themselves recently out of work, to those with complex barriers such as physical disabilities,...

  • Tramway Maintenance

    2 months ago

    Scarborough, United Kingdom Castle Employment Full time

    Job Title: Tramway Operations & Maintenance Manager Location: Scarborough Salary: £14.34 per hour Reference: ID77332 Castle Employment Group is excited to partner exclusively with Central Tramway in Scarborough, home to one of the oldest cliff lifts in the UK. We are seeking an Operations & Maintenance Manager to join their senior management team. ...

  • Tramway Maintenance

    1 month ago

    Scarborough, United Kingdom Castle Employment Full time

    Job Title: Tramway Operations & Maintenance ManagerLocation: ScarboroughSalary: £14.34 per hourReference: ID77332Castle Employment Group is excited to partner exclusively with Central Tramway in Scarborough, home to one of the oldest cliff lifts in the UK. We are seeking an Operations & Maintenance Manager to join their senior management team.Salary &...

  • Advanced Nurse Practitioner

    2 months ago

    Scarborough, United Kingdom Intrahealth Ltd Full time

    Job summary The post holder is an experienced Nursewith a minimum of three years experience working as a Nurse Practitioner, actingwithin their professional boundaries, will provide care for the presentingpatient form initial history taking, clinical assessment, diagnosis, treatmentand evaluation of care. They will demonstrate safe, clinical...

  • SEN Behaviour Teaching Assistant

    7 days ago

    Scarborough, North Yorkshire, United Kingdom Castle Employment Full time

    About the RoleWe are seeking a dedicated and experienced Behavioural SEN Teaching Assistant to support a student with extreme challenging behaviour needs in a local school in the Scarborough area.Key ResponsibilitiesWork closely with the teaching team to support students with behavioural difficulties in the classroom.Provide one-on-one support and guidance...

  • SEN Behaviour Teaching Assistant

    7 days ago

    Scarborough, North Yorkshire, United Kingdom Castle Employment Full time

    About the RoleWe are seeking a dedicated and experienced Behavioural SEN Teaching Assistant to support a student with extreme challenging behaviour needs in a local school in the Scarborough area.Key ResponsibilitiesWork closely with the teaching team to support students with behavioural difficulties in the classroom.Provide one-on-one support and guidance...

  • Dental Receptionist

    3 months ago

    Scarborough, United Kingdom Smile Care Nurses Full time

    We at Smile Dental Care are looking for a Receptionist to join our friendly expanding team on a Full Time basis in our Practice in Scarborough, North Yorkshire. Smile Dental Care are a privately-owned Family run Company set up by an Associate Dentist in 1993, who has a passion to provide a positive working culture throughout the company. We currently have...

  • Front End Loader Driver

    3 weeks ago

    Scarborough, United Kingdom Castle Employment Full time

    Castle Employment Group are working in partnership with a client based in Scarborough to recruit an experienced Front End Loader (FEL) Driver. Location: Scarborough, UK Salary: £15.50 per hour Hours: 40 hours per week, Monday to Friday Contract: Temporary Ongoing (Weekly Pay)Key Responsibilities: Operate a Front End Loader (FEL) in a safe and efficient...