Customer Service Advisor

2 weeks ago

Basingstoke, Hampshire, United Kingdom South Western Railway Full time

Who are we?
South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people.

We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England and the Isle of Wight.


Join our team and help us continue to improve quality of life by bringing people together to get the most out of life.


SWR is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London.

FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier.

FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.

About the job:

As our customer base grows so does our customer's expectation of us. To meet this challenge and exceed customer expectations, South Western Railway have introduced a cutting edge customer contact centre.


This unique service will be delivered 24/7 from our brand new facility in Basingstoke, where you will be surrounded by modern technology and have access to the latest network information.

Building on your existing customer facing skills, you will become an expert in brand new information and video technology, allowing you to provide next generation customer service.

This is an Innovative contact centre and South Western Railway are the only train company looking to the future in this way.


A business as busy as ours needs people who can be dynamic in responding to a wide range of customer enquiries so some details about us are: South Western Railway operates around 1,600 trains a day on a network encompassing routes through Hampshire, Surrey, Dorset, Wiltshire, Berkshire, Devon, Somerset, and Greater London.

Over 4,500 employees help our customers make over half-a-million journeys every day to more than 200 stations on our network.


A modern railway requires a modern approach, and we are constantly looking for the brightest talent to help make the difference to our customers.


As a minimum, you will need to have:

  • Strong customer service skills
  • Proven experience in a call centre / contact centre environment
  • Excellent verbal communication skills
  • A willingness to learn new technologies
  • Able to work within a team of likeminded people on a 24 hour 7 days per week roster

About the location:


The location for our Video Contact Centre is a modern and impressive office in Basingstoke Campus, a large and innovative training facility shared with Network Rail.


Working Pattern:

An
average of 37 hours per week, across varied shifts.

Monday to Saturday covering absence/annual leave, shifts can include:


Please note flexibility is key and due to the nature of this general purpose relief role you will need to be able to cover a variety of shifts at short notice.


The Reward:

£20,971 per annum plus £451 regional allowance per annum

Rising to:
£23,475 per annum plus £451 regional allowance per annum (after 6 months, provided you have passed probation and a competency assessment)

We also offer many other great benefits:

  • Excellent pension scheme
  • Free rail travel
  • Free onsite parking
  • First class training and development, that will inspire you to achieve
  • Unique career opportunities
  • Onsite gym
  • Onsite canteen

Applicants requiring a visa must have at least 6 months remaining at the time of appointment
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.


We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

  • Customer Service Advisor

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom Pertemps Basingstoke Full time

    Customer Service AdvisorPertemps are currently recruiting for a Customer Service Advisor to join a storage facility based in Basingstoke. This is a full-time, permanent position.Responsibilities as a Customer Service Advisor:Deal with sales enquiries from customers over the telephone and face to face Advise and selling a range of services to potential and...

  • Customer Service Advisors

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom Tate Full time

    Customer Service Advisors - PermanentFull time hours - Monday - FridaySalary - £21,255 per annumOffice in Basingstoke - hybridTate are working with a large consulting, transformation and digital services business who focus on delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens....

  • Customer Service Advisor

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom Barclays Full time

    Customer Service Advisor - BranchBasingstoke / Hybrid£23,300 per annum + Excellent BenefitsBetween 7am and 11pm Monday - SundayAs a Barclays Customer Service Advisor - Branch, this is an exciting opportunity for you to be on the frontline to serve customers and address the more complex needs with a focus on achieving the best outcomes for our customers and...

  • Customer Service Advisor

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom Kier Group Full time

    We're looking for a PPM Customer Service Advisor to join our Ministry of Justice and Home Office Contract Admin Team based in Basingstoke.Location: Basingstoke - On siteContract: Full Time, PermanentResponsibilitiesAs a PPM Customer Service Advisor, you'll be working within the Contract Admin team, supporting them in duties for the operational and office...

  • Customer Service Advisor

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom Jago Consultants Full time

    I am working with an Accident Repair Centre near Basingstoke who are currently seeking a Bodyshop Advisor. Job Role – Bodyshop Service Advisor Salary – Negotiable depending on experience You will ensure the highest level of customer satisfaction and care at all times for vehicle repair. Always delivering an incredible experience to all, whether...

  • Customer Service Advisor

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom Kier Group Full time

    We're looking for a PPM Customer Service Advisor to join our Ministry of Justice and Home Office Contract Admin Team based in Basingstoke. Location: Basingstoke - On siteContract: Full Time, Permanent ResponsibilitiesAs a PPM Customer Service Advisor, you'll be working within the Contract Admin team, supporting them in duties for the operational and office...

  • Customer Service Advisor

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom Sovereign Housing Full time

    What is a Customer Service Advisor at Sovereign?Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for our 140,000 customers. They rely on us to be there when they need support and you will be owning and resolving their queries.Our current positions are for full time Customer Service Advisors working 37...

  • Customer Service Advisor

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom Unum Full time

    Who are we?We are Unum – one of the UK's leading employee benefits providers.We've been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families.With a Fortune 500, US parent company, we're part of highly successful global organisation, sharing ideas and innovations across...

  • Customer Service Advisor

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom Sovereign Housing Full time

    What is a Customer Service Advisor at Sovereign Network Group?Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for 140,000 of our customers. They rely on us to be there when they need support and you will be owning and resolving their queries.Our current positions are for full time Customer Service...

  • Customer Service Advisor

    5 days ago

    Basingstoke, Hampshire, United Kingdom Unum Full time

    Job Posting End Date: July 04Who are we?We are Unum – one of the UK's leading employee benefits providers.We've been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families.With a Fortune 500, US parent company, we're part of highly successful global organisation, sharing...

  • Customer Service Advisor

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom Unum Full time

    Who are we?We are Unum - one of the UK's leading employee benefits providers.We've been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families.With a Fortune 500, US parent company, we're part of highly successful global organisation, sharing ideas and innovations across teams...

  • Customer Service Advisor

    1 month ago

    Basingstoke, Hampshire, United Kingdom Unum Full time

    Job Posting End Date: May 31Who are we?We are Unum – one of the UK's leading employee benefits providers.We've been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families.With a Fortune 500, US parent company, we're part of highly successful global organisation, sharing...

  • Customer Service Advisor

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom Unum Full time

    Job Posting End Date: May 31Who are we?We are Unum – one of the UK's leading employee benefits providers.We've been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families.With a Fortune 500, US parent company, we're part of highly successful global organisation, sharing...

  • Customer Service Advisor

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom Unum Full time £23,500

    Job Posting End Date: May 31Find out more about this role by reading the information below, then apply to be considered.Who are we?We are Unum – one of the UK's leading employee benefits providers.We've been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families.With a...

  • Customer Service Advisor

    4 weeks ago

    Basingstoke, Hampshire, United Kingdom Unum Full time

    Job Posting End Date: May 31Who are we?We are Unum – one of the UK's leading employee benefits providers.We've been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families.With a Fortune 500, US parent company, we're part of highly successful global organisation, sharing...

  • Service Advisor

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom Perfect Placement Full time

    Service Advisor £28,000 Basic Salary + Uncapped Bonus (£36,500 + OTE) Monday To Friday 8am - 6pm / 1 In 4 Saturday Mornings 8am - 1pm (Paid Overtime On Top Of Salary) Premium Brand Main Dealership Environment We are currently looking to fill a position for a Service Advisor with a Premium Main Dealership in the Basingstoke area. We need a Service Advisor...

  • Service Advisor

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom KPI People Full time

    Service Advisor - Basingstoke -Basic Salary - £26,000 -OTE - £34,000 -Great Benefits Package - Our client, a busy franchised car dealership in Basingstoke has the requirement for a Service Advisor to join their successful Aftersales team.ResponsibilitiesAs a Service Advisor your responsibilities will include:Meet and Greet Customers Explain to customers...

  • Customer Service Advisor

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyThis is an amazing opportunity to join a growing business which has an excellent brand reputation and a very loyal customer base. Your new roleYou will be joining a friendly and professional team who work to common goals and objectives and share success. Your role will be to provide B2B customers with an excellent level of service. Our client...

  • Customer Service Advisor

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time

    The opportunityWe have an opportunity for talented Customer Service Advisor to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. Having become a fully authorised bank in 2020, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a...

  • Customer Service Advisor

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom Kier Group Full time

    We're looking for a Resource Allocation Advisor to join our Ministry of Justice and home Office Contract Administration Team based in Basingstoke. Within this role, you can enjoy family friendly policies, access to our SmartSpending App, 24/7 GP and even more.Location: BasingstokeContract: Permanent, part time - 11 hours per week - Saturday only - 6am to 6pm...