Customer Service Advisor
2 weeks ago
We're looking for a PPM Customer Service Advisor to join our Ministry of Justice and Home Office Contract Admin Team based in Basingstoke.
Location: Basingstoke - On site
Contract: Full Time, Permanent
Responsibilities
As a PPM Customer Service Advisor, you'll be working within the Contract Admin team, supporting them in duties for the operational and office based teams.
Your day to day will include:
- Taking PPM Calls from engineers
- Raise remedials following on from PPM responsible for the raising then the allocating to fall back into Pillar 2.
- PPM Misalignment.
- COMP CORRs corrections.
- Dealing with cancelled PPMs.
- Allocating/scheduling of PPMs.
What are we looking for?
This role of PPM Customer Service Advisor is great for you if:
- Excellent telephone manner, with strong verbal and written communication and interpersonal skills
- Ability to create and maintain effective working relationships.
- Demonstrable IT literacy with Microsoft Office, particularly Excel & Outlook.
- Demonstrable accurate data entry skills with excellent attention to detail
We're all about finding potential here at Kier, and transferrable skills are always welcome So, even if you don't tick every box, please apply and we can have a chat.
Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.
Due to the nature of this role and the nature of the work at this site, you will be required to complete a Government Counter Terrorism Check (CTC), which takes place before your employment, and is conducted by the Cabinet Office's United Kingdom Security Vetting (UKSV) agency who set out a pre-requisite criteria including residency history. (Applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us - To read more about our programme to support people with convictions into employment, visit ). This role will also be subject to further pre-employment checks.
We look forward to seeing your application to join the #constructionrevolution #joinkier
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