Customer Service Advisor
2 weeks ago
The opportunity
We have an opportunity for talented Customer Service Advisor to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. Having become a fully authorised bank in 2020, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers. Proud winners of the 'Best Place to Work' award at the Hampshire Business Awards 2023
Our retail finance division, Omni Capital, partners with retailers nationwide to provide their customers with innovative credit solutions, using state-of-the-art technology that allow them to spread the cost of their purchases. We're on the lookout for new talent to join Omni to help continue to drive our thriving business forward.
As a Customer Service Advisor, you will be responsible for taking inbound calls from both customers and retailers. In what will be a busy role, you will find yourself dealing with a variety of queries from customers wishing to discuss their account and balance, through to if they are having difficulty making payments. Whilst every customer is unique, the types of queries you will be dealing with each day will soon become familiar to you. From time to time, you will also respond to customer queries via email, however this role is predominantly phone based.
You'll work alongside a fun, creative and energetic team of people who all work together to ensure our 5 company values of Customers First, Forward Thinking, Professional Pride, Achieve Together, and Open & Transparent are at the heart of everything we do.
The role is based at our Basingstoke office which is home to the Omni Operations Team (and has great access to the M3 and the mainline railway station, and just 45 minutes from London). This is a full time, permanent position (37.5 hours per week, Monday to Friday, 9:00 to 5:30pm). Start date expected to be June/July 2024.
What we are looking for in you...
What is important to us is that you have previous experience in customer-oriented roles. Whether that has been through dealing with customers in person or on the telephone, providing your communication skills are excellent then we would like to hear from you. Considering the nature of the role, you will need to be confident in using computer systems, however training will be provided in terms of the specific systems that we use. If you have previous experience in working in financial services then this would be beneficial, but this is not essential be considered for this opportunity. As long as you have the right attitude and desire to learn, then come and talk to us and find out more about the opportunity.
What's in it for you...
As well as a competitive salary (£23,500 per annum), we offer an annual performance related bonus based on individual and company performance. In addition, a generous contributory pension scheme through Hargreaves Lansdown, life assurance, 25 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply). In addition, you will receive an extra day paid annual leave for Volunteering.
Wellbeing is also high on our agenda, and we offer healthcare benefits through Equipsme. In addition, all colleagues have free access to TELUS Health EAP to support their health and wellbeing. We also offer free eye test vouchers and discounted gym membership, and if that's not enough, we also offer season ticket travel loans (if applicable).
Caught your attention? If so, we'd love to talk to you and tell you more about what it's like to work at Castle Trust Bank – The Place To Work
Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.
We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact
-
Customer Service Advisor
2 weeks ago
Basingstoke, Hampshire, United Kingdom Pertemps Basingstoke Full timeCustomer Service AdvisorPertemps are currently recruiting for a Customer Service Advisor to join a storage facility based in Basingstoke. This is a full-time, permanent position.Responsibilities as a Customer Service Advisor:Deal with sales enquiries from customers over the telephone and face to face Advise and selling a range of services to potential and...
-
Customer Service Advisors
2 weeks ago
Basingstoke, Hampshire, United Kingdom Tate Full timeCustomer Service Advisors - PermanentFull time hours - Monday - FridaySalary - £21,255 per annumOffice in Basingstoke - hybridTate are working with a large consulting, transformation and digital services business who focus on delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens....
-
Customer Service Advisor
2 weeks ago
Basingstoke, Hampshire, United Kingdom Barclays Full timeCustomer Service Advisor - BranchBasingstoke / Hybrid£23,300 per annum + Excellent BenefitsBetween 7am and 11pm Monday - SundayAs a Barclays Customer Service Advisor - Branch, this is an exciting opportunity for you to be on the frontline to serve customers and address the more complex needs with a focus on achieving the best outcomes for our customers and...
-
Customer Service Advisor
2 weeks ago
Basingstoke, Hampshire, United Kingdom Kier Group Full timeWe're looking for a PPM Customer Service Advisor to join our Ministry of Justice and Home Office Contract Admin Team based in Basingstoke.Location: Basingstoke - On siteContract: Full Time, PermanentResponsibilitiesAs a PPM Customer Service Advisor, you'll be working within the Contract Admin team, supporting them in duties for the operational and office...
-
Customer Service Advisor
2 weeks ago
Basingstoke, Hampshire, United Kingdom Jago Consultants Full timeI am working with an Accident Repair Centre near Basingstoke who are currently seeking a Bodyshop Advisor. Job Role – Bodyshop Service Advisor Salary – Negotiable depending on experience You will ensure the highest level of customer satisfaction and care at all times for vehicle repair. Always delivering an incredible experience to all, whether...
-
Customer Service Advisor
2 weeks ago
Basingstoke, Hampshire, United Kingdom Kier Group Full timeWe're looking for a PPM Customer Service Advisor to join our Ministry of Justice and Home Office Contract Admin Team based in Basingstoke. Location: Basingstoke - On siteContract: Full Time, Permanent ResponsibilitiesAs a PPM Customer Service Advisor, you'll be working within the Contract Admin team, supporting them in duties for the operational and office...
-
Customer Service Advisor
2 weeks ago
Basingstoke, Hampshire, United Kingdom Sovereign Housing Full timeWhat is a Customer Service Advisor at Sovereign?Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for our 140,000 customers. They rely on us to be there when they need support and you will be owning and resolving their queries.Our current positions are for full time Customer Service Advisors working 37...
-
Customer Service Advisor
2 weeks ago
Basingstoke, Hampshire, United Kingdom Unum Full timeWho are we?We are Unum – one of the UK's leading employee benefits providers.We've been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families.With a Fortune 500, US parent company, we're part of highly successful global organisation, sharing ideas and innovations across...
-
Customer Service Advisor
2 weeks ago
Basingstoke, Hampshire, United Kingdom Sovereign Housing Full timeWhat is a Customer Service Advisor at Sovereign Network Group?Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for 140,000 of our customers. They rely on us to be there when they need support and you will be owning and resolving their queries.Our current positions are for full time Customer Service...
-
Customer Service Advisor
3 days ago
Basingstoke, Hampshire, United Kingdom Unum Full timeJob Posting End Date: July 04Who are we?We are Unum – one of the UK's leading employee benefits providers.We've been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families.With a Fortune 500, US parent company, we're part of highly successful global organisation, sharing...
-
Customer Service Advisor
2 weeks ago
Basingstoke, Hampshire, United Kingdom Unum Full timeWho are we?We are Unum - one of the UK's leading employee benefits providers.We've been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families.With a Fortune 500, US parent company, we're part of highly successful global organisation, sharing ideas and innovations across teams...
-
Customer Service Advisor
1 month ago
Basingstoke, Hampshire, United Kingdom Unum Full timeJob Posting End Date: May 31Who are we?We are Unum – one of the UK's leading employee benefits providers.We've been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families.With a Fortune 500, US parent company, we're part of highly successful global organisation, sharing...
-
Customer Service Advisor
2 weeks ago
Basingstoke, Hampshire, United Kingdom Unum Full timeJob Posting End Date: May 31Who are we?We are Unum – one of the UK's leading employee benefits providers.We've been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families.With a Fortune 500, US parent company, we're part of highly successful global organisation, sharing...
-
Customer Service Advisor
2 weeks ago
Basingstoke, Hampshire, United Kingdom Unum Full time £23,500Job Posting End Date: May 31Find out more about this role by reading the information below, then apply to be considered.Who are we?We are Unum – one of the UK's leading employee benefits providers.We've been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families.With a...
-
Customer Service Advisor
4 weeks ago
Basingstoke, Hampshire, United Kingdom Unum Full timeJob Posting End Date: May 31Who are we?We are Unum – one of the UK's leading employee benefits providers.We've been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families.With a Fortune 500, US parent company, we're part of highly successful global organisation, sharing...
-
Service Advisor
2 weeks ago
Basingstoke, Hampshire, United Kingdom Perfect Placement Full timeService Advisor £28,000 Basic Salary + Uncapped Bonus (£36,500 + OTE) Monday To Friday 8am - 6pm / 1 In 4 Saturday Mornings 8am - 1pm (Paid Overtime On Top Of Salary) Premium Brand Main Dealership Environment We are currently looking to fill a position for a Service Advisor with a Premium Main Dealership in the Basingstoke area. We need a Service Advisor...
-
Service Advisor
2 weeks ago
Basingstoke, Hampshire, United Kingdom KPI People Full timeService Advisor - Basingstoke -Basic Salary - £26,000 -OTE - £34,000 -Great Benefits Package - Our client, a busy franchised car dealership in Basingstoke has the requirement for a Service Advisor to join their successful Aftersales team.ResponsibilitiesAs a Service Advisor your responsibilities will include:Meet and Greet Customers Explain to customers...
-
Customer Service Advisor
2 weeks ago
Basingstoke, Hampshire, United Kingdom Hays Specialist Recruitment Limited Full timeYour new companyThis is an amazing opportunity to join a growing business which has an excellent brand reputation and a very loyal customer base. Your new roleYou will be joining a friendly and professional team who work to common goals and objectives and share success. Your role will be to provide B2B customers with an excellent level of service. Our client...
-
Customer Service Advisor
2 weeks ago
Basingstoke, Hampshire, United Kingdom Kier Group Full timeWe're looking for a Resource Allocation Advisor to join our Ministry of Justice and home Office Contract Administration Team based in Basingstoke. Within this role, you can enjoy family friendly policies, access to our SmartSpending App, 24/7 GP and even more.Location: BasingstokeContract: Permanent, part time - 11 hours per week - Saturday only - 6am to 6pm...
-
Service Advisor
2 weeks ago
Basingstoke, Hampshire, United Kingdom ACS Automotive Recruitment Consultancy Full timeService Advisor £25-30k DOE with £30-35k OTE Basingstoke Permanent/Full Time Working Hours: Monday to Friday (7.30am - 5.30pm or 8am - 6pm) / 1 in 4 Saturdays (8am - 2pm) Our client, a Motor Trade main dealer group in the Basingstoke area, is on the lookout for an experienced Service Advisor to join their busy team. If you are interested in finding out...
