Asb Officer

2 weeks ago

Croydon, Greater London, United Kingdom Amida Recruitment Limited Full time

A fantastic opportunity has arisen for an ASB Officer who is seeking a new interim role working for a leading Housing Association across London and the South East.


As a member of the Community Safety Team you will be responsible for investigating reports of nuisance, domestic abuse harassment or anti-social behaviour made by tenants, residents, leaseholders or members of the public across your allocated patch.

Youwill also provide support and guidance to neighbourhood officers on any low level ASB cases.

Principal accountabilities:

  • Support the Head of Community Safety in leading on the development and effective implementation of policies and procedures relating to the effective management of ASB.
  • Investigate reports of nuisance, domestic abuse, harassment or antisocial behaviour made by or about residents or others and identify the appropriate action to be taken in accordance with our policy and procedure.
  • To manage complex cases and liaise with local partners, e.g., Police, Local Authorities and other stakeholders.
  • Where necessary, identify and pursue legal action (e.g., injunctions, possession proceedings, Anti-Social Behaviour Orders) to prevent further nuisance from occurring including service of Notice of Intention to Seek Possession, briefing solicitors, preparingWitness statements, Particulars of Claim, attending court and acting as witness where appropriate.
  • Use nonlegal ASB remedies such as formal and informal written warning,
  • Acceptable Behaviour Contracts, Good Neighbour Agreements and restorative justice where appropriate as well as management transfers and starter tenancy reviews.
  • Ensure good standards of case management are maintained and provide support to teams across the client through training and supervision on casework and procedures
  • To maintain up to date and accessible records in all areas to include using computer systems and data bases as well as existing systems providing information and reports upon request. Ensure GDPR compliance in line with external partner protocols and internalpolicies and procedures
  • Provide support to witnesses throughout the period of any legal proceedings including providing regular information regarding progress, arranging interpreters or transport where appropriate, explaining the court process and discussing the significance ofany judicial decision.
  • Provide information and advice to tenants and residents about the role of the ASB Team, the help that is available from other agencies, their own responsibilities and legal remedies
  • Attend Multiagency partnership meetings, including but not limited to Community Safety Partnership meetings,, team around the child meetings, child protection conferences, domestic abuse MARAC's and case conferences.

Person specification:

  • BTEC Level
  • Advanced Award in Community Safety, Crime and Nuisance Management for Practitioners
  • A good knowledge of the relevant legislation and of tenancy enforcement
  • Sound knowledge of best practice in relation to the management of nuisance and harassment
  • Understanding of the responsibility of other agencies (e.g. Police, Local Authority)
  • Prior experience of working in a multiracial setting and with people in a multi
- ethnic community

  • Experience of working in partnership to generate joined up solutions to problems
  • Experience of preparing/presenting antisocial behaviour cases for legal action
  • Experience of dealing with cases of nuisance and harassment in a housing management environment including preparation of and progressing legal action.
  • Working with a team
  • Experience of using mediation as a means of resolving disputes
  • Good understanding of equality and diversity.


Applicants will work on a hybrid pattern with time split between casework visits and home work, you must have access to a vehicle.

If you are interested in this opportunity please submit your CV in the strictest of confidence.

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