![Service Care Solutions - Housing](https://az379555.vo.msecnd.net/joblogos/1295950.png)
Housing Officer
6 days ago
Job Title:
Housing Officer
Company:
Optivo Housing Association
Type:
Temp 3 months, until 31st March 2023
Hours: 36, hybrid working available
Location:
Croydon, CR0 9XP
DBS:
Basic
Purpose of the Role
I am representing Optivo HA, who are looking for someone to provide a comprehensive housing management service, within defined policies and procedures and in accordance with agreed performance standards, ensuring a high-quality customer service is always provided.
Main Responsibilities
- Provide an effective generic housing management service, working with multiagency partners and within the relevant legal and regulatory frameworks.
- Sign up and visit residents on a regular targeted and proactive basis, ensuring tenancy conditions are met and properties are maintained to a good standard.
- Complete welfare checks and making safeguarding referrals, monitoring, and updating cases, working in partnership with multi agency partners.
- Carry out prevoid inspections and ensure the turnaround of vacant properties are within agreed key performance indicators. Attend court and prepare any papers as required where there are tenancy breaches that warrant it.
- Investigate and respond promptly to allegations of antisocial behaviour (ASB) and tenancy fraud and the ongoing monitoring of cases, ensuring agreed targets are met. Attend court and preparing any papers as required where there are tenancy breaches thatwarrant it.
- Provide a holistic approach to resident contact, identify opportunities to carrying out tasks on behalf of other teams, and/or support residents into services to improve health and wellbeing, employment, education, and training.
- Maintain accurate and timely records using office systems and databases such as CRM, ReAct etc. Prepare contracts, notices and legal papers as required. Schedule appointments, proactive campaigns, and neighbourhood inspections as needed.
- Assist the income management team in ensuring rental and service charge income is maximised and recovered.
- Develop/maintain key relationships with:
- ASB, Lettings, Customer Service, Property Service and Contact Centre Teams.
- Technology and CRM Teams
- Customer Experience Team
- Customers
- Other HAs
- Local Authorities, Police, Social Services, and other statutory and voluntary agencies
Requirements:
- Experience with viewings, welfare visits, mutual exchanges, successions and ASB.
- Some understanding of issues around housing law, rights of tenants and landlords and laws relating to repairs.
- Some understanding of common building defects and the solutions.
- Full Driving License and access to your own vehicle.
- Able to develop and review Policy and Procedure regarding arears and income management.
- Adopt and comply with strategy and regulatory requirements, organisational values, policies, and procedures, including Health and Safety, Equality and Diversity, Procurement, Data Quality & Assurance, Safeguarding, Value for money.
If you require any additional information regarding the position, please call Joel at Service Care Solutions on or send an E-Mail to
-
Housing Officer
7 days ago
Croydon, Greater London, United Kingdom Optivo Full timeThe roleWe currently have an exciting opportunity for a Visiting Housing Officer to join us in our Croydon team. You'll join the Neighbourhoods Team which consists of dynamic and diverse people. You'll have the opportunity to provide a comprehensive housing management service, within defined policies and procedures and in accordance with agreed performance...
-
Housing Officer
6 days ago
Croydon, Greater London, United Kingdom Optivo Full timeSalary £35,944 per annum plus £1,800 ECU Location CroydonWhat you'll doWe currently have an exciting opportunity for a Visiting Housing Officer to join us in our Croydon team. You'll join the Neighbourhoods Team which consists of dynamic and diverse people. You'll have the opportunity to provide a comprehensive housing management service, within defined...
-
Housing Enforcement Officer X3
7 days ago
Croydon, Greater London, United Kingdom Croydon Council Full timeHousing Enforcement Officer(s) - London Borough of Croydon.Advert for roles in Private Sector Housing Team, Environmental Health, Trading Standards and Licensing, Croydon Borough Council.Housing Enforcement Officer(s)Salary: Grade 8 to 9; £37, ,833). The career grade is dependent on experience/qualification.Number of Posts: 3Place of Work: London Borough of...
-
Housing Needs Officer
7 days ago
Croydon, Greater London, United Kingdom Adecco UK Full timeHousing Needs Officer:- Public Sector Local Authority:Full Time Monday to Friday, 36 hours per week:- Temporary Role - 6 months with possible extension: £18.76 per hour PAYE / £24.86 per hour Umbrella:- IT Equipment provided:- Up to 37 days Paid Annual Leave (PAYE route ONLY)This role is hybrid. There is no possibility of complete remote working.2 days...
-
Tenant Activities and Engagement Officer
7 days ago
Croydon, Greater London, United Kingdom Eldon Housing Association Full timeAn exciting opportunity has arisen to work with Eldon Housing Association. We are looking for a great Tenant Activities and Engagement Officer.You will make a significant contribution to the future direction of Eldon by adding value, ideas & inspiration and really drive forward our continued success. This is a fantastic opportunity to work for a developing...
-
Tenant Activities and Engagement Officer
2 weeks ago
Croydon, Greater London, United Kingdom Eldon Housing Association Full timeAn exciting opportunity has arisen to work with Eldon Housing Association. We are looking for a great Tenant Activities and Engagement Officer.You will make a significant contribution to the future direction of Eldon by adding value, ideas & inspiration and really drive forward our continued success. This is a fantastic opportunity to work for a developing...
-
Tenant Activities and Engagement Officer
7 days ago
Croydon, Greater London, United Kingdom ELDON HOUSING ASSOCIATION Full timeAn exciting opportunity has arisen to work with Eldon Housing Association. We are looking for a great Tenant Activities and Engagement Officer.You will make a significant contribution to the future direction of Eldon by adding value, ideas & inspiration and really drive forward our continued success. This is a fantastic opportunity to work for a developing...
-
Housing Needs Officer
7 days ago
Croydon, Greater London, United Kingdom Adecco UK Full timeHousing Needs Officer - Homes for Ukraine:Public Sector Local Authority:- Full Time Monday to Friday, 36 hours per week: Temporary Role 3 months with likely extension:- £18.76 per hour PAYE / £24.86 per hour Umbrella:- ASAP Start:- IT Equipment provided:- Up to 37 days Paid Annual Leave (PAYE route ONLY)This role is hybrid working. You MUST be able to...
-
Housing Support Officer
7 days ago
Croydon, Greater London, United Kingdom Caridon Group Full timeJob title: Housing Support OfficerTake the next step in your career now, scroll down to read the full role description and make your application.Reporting to: Housing Support Service LeadStaff reporting: N/ATasksTo carry out Personal Housing Plans and Risk assessmentsTo support clients in meeting their set goals set in accordance to their Personal Housing...
-
Housing Needs Officer
6 days ago
Croydon, Greater London, United Kingdom Adecco UK Full timeHousing Needs Officer:- Public Sector Local Authority:Full Time Monday to Friday, 36 hours per week:- Temporary Role - 6 months with possible extension: £18.76 per hour PAYE / £24.86 per hour Umbrella:- IT Equipment provided:- Up to 37 days Paid Annual Leave (PAYE route ONLY): Remote WorkingMain Duties Include: Indepth assessments in line with Housing...
-
Housing Needs Officer
7 days ago
Croydon, Greater London, United Kingdom Adecco Full timeHousing Needs Officer:- Public Sector Local Authority:Full Time Monday to Friday, 36 hours per week:- Temporary Role - 6 months with possible extension:£18.76 per hour PAYE / £24.86 per hour Umbrella:- IT Equipment provided:- Up to 37 days Paid Annual Leave (PAYE route ONLY):Remote WorkingMain Duties Include: Indepth assessments in line with Housing Act...
-
Asb Officer
7 days ago
Croydon, Greater London, United Kingdom Service Care Solutions - Housing Full timeJob Title: ASB OfficerContract: Temp 3 months on goingHours: 36, 9am-5pmLocation: Croydon, CR0 9XPDBS:BasicPurpose of the RoleI am representing a client based in Croydon, who are looking for someone to investigate reports of nuisance, domestic abuse harassment or anti-social behaviour made by tenants, residents, leaseholders, or members of the public. You...
-
Financial Inclusion Officer
6 days ago
Croydon, Greater London, United Kingdom Service Care Solutions - Housing Full timeJob Title: Financial Inclusion OfficerBasis: Full Time 37 HoursType: Temp ongoingLocation: Based at offices in either Kent, London or Sussex all; with hybrid working from homeStart date : ASAPOur client are looking for a Financial Inclusion Officer. Provide an efficient, friendly, responsive and proactive financial advice service for residents to help...
-
Housing Solicitor
7 days ago
Croydon, Greater London, United Kingdom GEMINI RECRUITMENT SERVICES LTD Full timeRole: Housing Solicitor Supervisor Leading law firm looking to recruit dedicated and experienced Solicitors for highly sought permanent position. Gemini Recruitment are currently partnering with a large and established law firm. Our client serves corporate entities and private individuals in over 25 practice areas from offices throughout London and across...
-
Housing Law Paralegal
7 days ago
Croydon, Greater London, United Kingdom GEMINI RECRUITMENT SERVICES LTD Full timeRole: Housing Paralegal Leading law firm looking to recruit dedicated Paralegals for highly sought permanent position. Training contracts available for those with relevant experience. Gemini Recruitment are currently partnering with a large and established law firm. Our client serves corporate entities and private individuals in over 25 practice areas from...
-
Housing Customer Insight Manager
7 days ago
Croydon, Greater London, United Kingdom Adecco Full timeCustomer Insight Manager Permanent Public Sector - Local Authority Full Time - Monday to Friday, 36 hours per weekHybrid Working - 3 days in office (Croydon), 2 days at homeOur client, a South-London Local Authority, are seeking an experienced Customer Insight Manager who will work across the housing directorate and:Play a pivotal role in elevating customer...
-
Scheduler
7 days ago
Croydon, Greater London, United Kingdom Southern Housing Careers Full timeThis is a unique opportunity for someone who is willing to act as the key leader for specific patches within the Scheduling Diary.As the Scheduler, you will oversee the maintenance scheduling diary, you will work with the Property Administration and Customer Services Team to ensure repairs are diagnosed and scheduled correctly.You will be the first point of...
-
Customer Solutions Coordinators
7 days ago
Croydon, Greater London, United Kingdom Clarion Housing Group Full timeSalary: £29,445 to £34,500 per annum Hours: 36 per weekContract Type: 4 x 12 month Fixed Term Contracts/SecondmentsIf you're looking for a job where you can really make a difference, and deliver exceptional customer service we want to hear from youWe're looking for four compassionate and friendly Customer Solutions Coordinators to join the team based in...
-
Senior Strategy Officer
6 days ago
Croydon, Greater London, United Kingdom Croydon Council Full timeThe Senior Strategy Officer role sits at the heart of Croydon's rapidly transforming Housing Directorate. Supporting the Corporate Director and her team, you will provide professional support to develop and deliver the Council's Housing Strategy, policy & performance framework and projects within the Housing Transformation Programme.We are looking for...
-
Income Officer
6 days ago
Croydon, Greater London, United Kingdom Adecco Full timeJOB TITLE:Income OfficerLOCATION:Croydon (some remote working)PAY RATE:£18.76 per hour PAYESTART DATE:ASAPDURATION/Hours: 6-month initial contract/ 36 hours a weekRole purpose: To maximise the collection of rent and service charge income for a patch of approximately 1000 secure and nonsecure Council tenants To ensure that arrears collection methods and debt...