![NRS Healthcare](https://media.trabajo.org/img/noimg.jpg)
Customer Service Call Handler
2 weeks ago
Role:
Customer Service Advisor
IMMEDIATE START REQUIRED - TUESDAY 7TH MARCH 2023
Working Days MON - SUN 42.5 hours per week
Working shift pattern , 24hrs shift pattern, covering 7 days per week, a rota system in place
Job Title:
Customer Service Advisor
Reporting to:
(Customer Service Team Leader)
Job purpose
NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare sector.
Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most.
This is no ordinary Customer Service Advisor role.
We are looking for people to join us who care about others and want to make a difference in their community.
You will be a critical part of a close-knit team who deal directly, by phone, with Occupational Therapists and our Clients to arrange and book equipment to be delivered, fitted, and collected, in predominantly domestic settings across London / National coverage.
This equipment is supplied to vulnerable people, to allow them to remain independent in their homes, allowing the NHS and Social Services to deliver frontline care where it is needed.
This equipment and the service you will provide is a lifeline to many vulnerable people, and you will ensure that the orders are booked correctly, and accurate information recorded for our drivers to carry out their service as efficiently as possible.
Although the job may be challenging at times, what you will gain in abundance is satisfaction and pride in the knowledge that you are genuinely making a difference to vulnerable people in your community.
You'll benefit from in depth training for this role and the chance to work in a small, close knit team of CSAs.
You will also need to be able to communicate effectively whilst displaying kindness and empathy as many of the clients you will speak to are classed as vulnerable.
You may also at times be dealing with clients, who are receiving end-of-life care, so you will also need to be resilient when faced with difficult circumstances.
Role & Responsibilities:
- To answer and deal professionally with incoming phone calls from occupational therapists and clients
- To make outgoing phone calls to clients to arrange delivery or collection of equipment, and record all information accurately on the booking system
- To ensure all trained policies and procedures
- To process and file all driver paperwork when returned
- Please note this is not an exhaustive list of duties and responsibilities
What we look for in a Customer Service Advisor:
- A positive can-do attitude
- Excellent customer service skills, friendly and approachable as you will be dealing with members of the public, many of whom are elderly or vulnerable
- Good communication skill, resilience, flexibility, and an empathetic nature
Job Types:
Full-time, Permanent
Salary:
Up to £23,800.00 per year
Benefits:
- Company pension
- Cycle to work scheme
Schedule:
- Day shift
Ability to commute/relocate:
- Coalville: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you immediately available to start?
- Are you available Monday 6th March for interview via Teams?
Experience:
Call Center: 1 year (required)
Work authorisation:
- United Kingdom (required)
Shift availability:
- Day shift
- Night shift (required)
- Overnight shift (required)
Work Location:
One location
Reference ID:
BardonCSA
Expected start date: 07/03/2023
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