Customer Service Call Handler

2 weeks ago


Coalville, Leicestershire, United Kingdom NRS Healthcare Full time

Role:
Customer Service Advisor

IMMEDIATE START REQUIRED - TUESDAY 7TH MARCH 2023

Working Days MON - SUN 42.5 hours per week

Working shift pattern , 24hrs shift pattern, covering 7 days per week, a rota system in place

Job Title:
Customer Service Advisor

Reporting to:
(Customer Service Team Leader)

Job purpose


NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare sector.

Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most.

This is no ordinary Customer Service Advisor role.


We are looking for people to join us who care about others and want to make a difference in their community.

Are you that person?


You will be a critical part of a close-knit team who deal directly, by phone, with Occupational Therapists and our Clients to arrange and book equipment to be delivered, fitted, and collected, in predominantly domestic settings across London / National coverage.

This equipment is supplied to vulnerable people, to allow them to remain independent in their homes, allowing the NHS and Social Services to deliver frontline care where it is needed.


This equipment and the service you will provide is a lifeline to many vulnerable people, and you will ensure that the orders are booked correctly, and accurate information recorded for our drivers to carry out their service as efficiently as possible.


Although the job may be challenging at times, what you will gain in abundance is satisfaction and pride in the knowledge that you are genuinely making a difference to vulnerable people in your community.


You'll benefit from in depth training for this role and the chance to work in a small, close knit team of CSAs.


You will also need to be able to communicate effectively whilst displaying kindness and empathy as many of the clients you will speak to are classed as vulnerable.

You may also at times be dealing with clients, who are receiving end-of-life care, so you will also need to be resilient when faced with difficult circumstances.


Role & Responsibilities:

  • To answer and deal professionally with incoming phone calls from occupational therapists and clients
  • To make outgoing phone calls to clients to arrange delivery or collection of equipment, and record all information accurately on the booking system
  • To ensure all trained policies and procedures
- are followed correctly and accurately

  • To process and file all driver paperwork when returned
  • Please note this is not an exhaustive list of duties and responsibilities

What we look for in a Customer Service Advisor:

  • A positive can-do attitude
  • Excellent customer service skills, friendly and approachable as you will be dealing with members of the public, many of whom are elderly or vulnerable
  • Good communication skill, resilience, flexibility, and an empathetic nature

Job Types:
Full-time, Permanent

Salary:
Up to £23,800.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme

Schedule:

  • Day shift

Ability to commute/relocate:

  • Coalville: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Are you immediately available to start?
  • Are you available Monday 6th March for interview via Teams?

Experience:

Call Center: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Shift availability:

  • Day shift
(required)

  • Night shift (required)
  • Overnight shift (required)

Work Location:
One location

Reference ID:
BardonCSA

Expected start date: 07/03/2023

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