![Amazon TA](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager, Amazon Freight EU
3 days ago
Amazon Freight is a transportation service provider for external shippers that uses the logistics network we built for Amazon to deliver freight safely, on time and at competitive costs.
We offer shippers access to the same network of carriers, technology infrastructure and tools that Amazon uses to move thousands of loads daily.
Businesses of all sizes have access to the costs and levels of service of one of the largest shippers in the world.
Amazon Freight spins Amazon's broader flywheel by helping minimize empty miles by bringing in freight that flows complementary to our existing network.
Amazon Freight Operations Overview.Amazon Freight Operations (AF Ops) is the Pan- European team that handles Amazon Freight's Shipper Support and Transportation Execution.
We are responsible for planning and scheduling the transport orders placed by our customers (Shippers), and providing them with support at each step of their journey.
We play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network and have a direct impact on Shipper Experience.
Customer Excellence Manager, Projects OverviewWe are looking to hire a motivated, customer-obsessed, high-ownership and commercially aware Customer Excellence Manager.
The successful candidate would be dedicated to Customer focused Transformational projects aimed to drive Shipper excellence processes, enhancing Shipper/Amazon Freight expansion whilst delivering a best in class service to our customers.
The Customer Excellence Manager will be the owner, responsible for defining and implementing customer excellence projects that meets our customers' needs across our customer success team while meeting business performance goals.
A successful candidate shall be a big thinker who is highly analytical and customer focused with a track record of delivering innovation.
They must be able to Think Big and Dive Deep into the business, and be skilled at managing multiple priorities, and communicating effectively with employees of all levels.
The ideal candidate will have an extensive background in managing Operation and customer excellence projects and transformational management. They will be highly detail and task oriented and comfortable in a fast-paced, multi-tasked, high-energy environment.They will apply agile and design thinking principles to enable and continuously improve the end to end Customer success operating model that best fits the needs of our customers and the business.
Is entrepreneurial, self-sufficient, has acute attention to detail and is able to operate in a fluid, deadline-driven environmentKey job responsibilities
Responsibilities Include, But Are Not Limited To:
- Design and pilot special processes for Customers success Shippers and effectively drive change management and continuous improvement across this business unit, assessing the scalability factors of special processes for Full Truck /Less Than Truck Load workstreams
- Proactively drive transformation across the Customer Success team and the wider business, promoting change and adoption to maximize the performance of teams and deliver on agreed Revenue Targets, KPI's and Client SLA's.
- Partnering with business development, product and wider operations teams to ensure alignment on key objectives on efficient and on-time program implementation. Proven ability to influence stakeholders with different priorities and different functions including but not limited to technology, legal and finance
- Implementing the required governance mechanism via KPI and metrics, along with ad hoc reporting and analytical deep-dives
- Design and create specific mechanisms to measure Customer Experience
- Identify, design and implement product and service enhancements in order to continuously improve the customer offering. Drive and own change management related to these launches as well as freight network expansion.
- Review of business processes, systems, team skills and partner with relevant stakeholders to identify, develop and deliver best practice initiatives
- Apply agile methods and program management skills together in the design, development and delivering Customer transformation programs
Amazon Freight Europe is a transportation service provider for external shippers that uses the logistics network we built for Amazon to deliver freight safely, on time and at competitive costs.
We offer shippers access to the same network of carriers, technology infrastructure and tools that Amazon uses to move thousands of loads daily.
Businesses of all sizes have access to the costs and levels of service of one of the largest shippers in the world.
Amazon Freight spins Amazon's broader flywheel by helping minimize empty miles by bringing in freight that flows complementary to our existing network.
Amazon Freight Operations (AF Ops) is the Pan- European team that handles Amazon Freight's Shipper Support and Transportation Execution.We are responsible for planning and scheduling the transport orders placed by our customers (Shippers), and providing them with support at each step of their journey.
We play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network and have a direct impact on Shipper Experience.
We are open to hiring candidates to work out of one of the following locations:Coalville, LEC, GBR
BASIC QUALIFICATIONS - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience in program or project management
- Experience working cross functionally with tech and nontech teams
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience in supply chain
- Experience defining program requirements and using data and metrics to determine improvements
- Bachelor's degree
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT.
If calling directly from the United Kingdom, please dial (tel:).
If calling from Ireland, please dial (tel:
).
-
Customer Success Manager, Amazon Freight EU
2 weeks ago
Coalville, Leicestershire, United Kingdom Amazon TA Full timeAmazon Freight Customer Excellence Manager Amazon Freight is a transportation service provider for external shippers, utilizing the logistics network built by Amazon to deliver freight safely, efficiently, and cost-effectively. Shippers have access to Amazon's vast network of carriers, technology, and tools, ensuring top-notch service. Responsibilities...
-
Customer Support Manager, Amazon Freight EU
3 days ago
Coalville, Leicestershire, United Kingdom Amazon TA Full timeWe are seeking to hire an exceptional people leader to build and manage a highly complex operations team for Amazon Freight's Business Compliance team.The Customer Support Manager manages a large team responsible for 24x7 frontline operations for both Inbound and Off-Amazon transportation. They work in a cross-functional environment with Shippers, Carriers,...
-
Customer Support Manager, Amazon Freight EU
2 weeks ago
Coalville, Leicestershire, United Kingdom Amazon UK Services Ltd. Full timeAt Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. ...
-
Senior Success Manager
2 weeks ago
Coalville, Leicestershire, United Kingdom Amazon TA Full timeAmazon Freight is a transportation service provider for external shippers that uses the logistics network we built for Amazon to deliver freight safely, on time and at competitive costs. We offer shippers access to the same network of carriers, technology infrastructure and tools that Amazon uses to move thousands of loads daily. Businesses of all sizes have...
-
Operations Specialist, Amazon Freight Eu
2 weeks ago
Coalville, Leicestershire, United Kingdom Amazon UK Services Ltd. Full timeRelevant experience in reviewing data and creating reports for leadership Advanced prof Advanced proficiency in both written and verbal in English (Minimum B2 Common European Framework of Reference, CEFR) Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership Experience working with the MS Office suite...
-
Support & Ops Specialist, Amazon Freight Eu
2 weeks ago
Coalville, Leicestershire, United Kingdom Amazon UK Services Ltd. Full timeAdvanced proficiency in both written and verbal in English (Minimum B2 Common European Framework of Reference, CEFR) Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment Relevant experience in analysing data...
-
Coalville, Leicestershire, United Kingdom Amazon TA Full timeOur Supply Chain Manager are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Supply Chain Managers, pioneering new ways of thinking, designing and delivering is your mission. Collaborating with a wide range of stakeholders across the...
-
Coalville, Leicestershire, United Kingdom Amazon TA Full timeOur Supply Chain Manager are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Supply Chain Managers, pioneering new ways of thinking, designing and delivering is your mission. Collaborating with a wide range of stakeholders across the...
-
Support & Ops Specialist
2 weeks ago
Coalville, Leicestershire, United Kingdom Amazon UK Services Ltd. Full timeExperience in a similar role in retail or logistics or a similar customer facing, customer obsessed environment - Strong computer literacy. - Excellent verbal and written communication skills. - Experience in MS office mainly Word and advanced Excel (Pivot Tables, VLookUps)(6 Months Fixed Term Contract)At Amazon we believe that every day is still day one. A...
-
RME Planner, Reliability Maintenance Engineering
2 weeks ago
Coalville, Leicestershire, United Kingdom Amazon TA Full timeAmazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep.Across Europe we have more than 50 Fulfillment Centres, hundreds of Delivery Stations, thousands of machines, and tens of thousands of employees, all working...
-
Operations Specialist
2 weeks ago
Coalville, Leicestershire, United Kingdom Amazon TA Full timeProviding top-notch service is at the core of our goal to be the most customer-focused company worldwide. As a Support & Ops Specialist, you play a key role in embodying our Customer Service Mission Statement by leveraging your operational expertise to support the UK network with technical abilities, process enhancement initiatives, and addressing customer...
-
Transportation Business Coach
3 days ago
Coalville, Leicestershire, United Kingdom Amazon TA Full timeAmazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon is currently looking for a highly motivated, forward-thinking Transportation Carrier Manager to join the Transportation team. The role represents a critical function with...
-
Operations Specialist
2 weeks ago
Coalville, Leicestershire, United Kingdom Amazon TA Full timeProviding excellent service every time is part of our mission to become the world's most customer-centric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the UK network with technical skills, process improvement initiatives and customer escalations.This position is...
-
Operations Specialist
1 month ago
Coalville, Leicestershire, United Kingdom Amazon TA Full timeProviding excellent service every time is part of our mission to become the world's most customer-centric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the UK network with technical skills, process improvement initiatives and customer escalations.This position is...
-
Operations Specialist
4 weeks ago
Coalville, Leicestershire, United Kingdom Amazon TA Full timeProviding excellent service every time is part of our mission to become the world's most customer-centric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the UK network with technical skills, process improvement initiatives and customer escalations.This position is...
-
Transportation Manager- Nights, ROC-DM, ATS
3 days ago
Coalville, Leicestershire, United Kingdom Amazon TA Full timeOur Operations Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Operations Managers, pioneering new ways of thinking, designing and delivering is your mission. Collaborating with a wide range of stakeholders across the business,...
-
Maintenance Fitter Night Shift
2 weeks ago
Coalville, Leicestershire, United Kingdom Amazon TA Full timeAmazon Operations: At the core of the Amazon customer experience lies Amazon Operations. We embrace diversity and individuality, fostering a culture of inclusivity. Our teams take pride in their work, prioritizing safety, and contributing to Amazon's renowned quality service globally.Join us: Become part of the Amazon Reliability Maintenance Engineering...
-
Transportation Business Coach
2 weeks ago
Coalville, Leicestershire, United Kingdom Amazon UK Services Ltd. Full timeAmazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon is currently looking for a highly motivated, forward-thinking Transportation Carrier Manager to join the Transportation team. The role represents a critical function with...
-
Senior Maintenance Technician, BHX2 RME Team
2 weeks ago
Coalville, Leicestershire, United Kingdom Amazon TA Full timeAmazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep.Please read the following job description thoroughly to ensure you are the right fit for this role before applying.Across Europe we have more than 50...
-
Coalville, Leicestershire, United Kingdom Amazon TA Full timeThe Reliability Maintenance Engineering (RME) team at Amazon is fundamental to our operations - they're the ones keeping vital machinery running at all times. As an RME Technician, you'll maintain a wide range of equipment and workspaces while upholding Health and Safety best practices. You'll help to keep your colleagues safe and prevent machine downtime....