Regional Service Manager

1 month ago

Coalville, Leicestershire, United Kingdom Octane Recruitment Full time

Vacancy: Regional Service Manager - HGV - Coalville
Salary: 52,000 to 55,000 basic, plus car, and bonus
Hours: Monday to Friday 39 hours

OC16614
Do you want to work for one of worlds leading market supplier in their trade?

We are looking for a talented Regional Service Manager for our clients thriving business in Coalville. Their in house Technicians work on their own fleet of Municipal vehicles, and other associated equipment.

They are looking for an experienced Service Manager / Depot Manager with Management experience to maximise production in their workshop

Requirements of the role for Regional Service Manager

  • Attend to customer requirements for all service-related issues on a day-to-day basis, resolving them timely and professionally.
  • Maximise the use of the resources available to the Service Centre, dividing their time equally between the Service Technicians and office staff to ensure that Bucher Municipal practices and requirements are fully upheld.
  • The Regional After-Sales Manager is to ensure that all the employees work in accordance with the company handbook and any breeches of discipline should be resolved locally or escalated through their respective reporting chain.
  • To ensure that the service technician's work is completed to the highest mechanical standards and the quality and conclusion of each job is fully observed, and job reports are completed correctly.
  • The Regional Service Manager is to ensure that at all times a high standard of depot housekeeping and cleanliness is maintained, with focus on image standards. Health and safety standards must be maintained at the depot and at customer sites; any breach of H&S standards are identified and highlighted to the UK Service Operations Manager.
  • When necessary assist the depot controller(s) with the prioritising of the engineer workload to ensure that all work is covered in good time.Ensure that the Depot monthly objectives are completed within good time including; monthly CI's, accurate completion of weekly reports and at month end all customer Invoices are to be accurately raised, completed and dispatched.
  • Continual monitor and look to improve depot staff efficiency, productivity, and utilisation, and ensure maximum staff motivation and performance is maintained.
  • Provide technical support to problem jobs both in the workshop and the field highlighting where necessary failures in quality through the appropriate company procedure.
  • Providing technical support to incidents involving Johnston Sweeper were there is a risk to life or property, escalating to the Aftersales Manager, UK Service Operations Manager or Quality Manager within 24 hours.
  • Ensure the correct levels of parts are held in both the depot parts department and technicians van.

Candidate Requirement for Regional Service Manager

Regional Service Manager proven experience in an engineering / technician Workshop.whether you have a car, plant, HGV or or other Service manager role,we re keen to speak with you.
You will ideally be qualified to NVQ level 3 or the City and Guilds equivalent,
although time served Technicians with relevant experience are encouraged to
apply, we will look at Level 2 NVQ for strong candidates with a good few years experience
Must be computer literate

Key Result Areas and Performance Measures

  • Financial turnover, gross and net profit contributions for the Service Centre.
  • Efficiency reporting and utilisation of staff.
  • Customer satisfaction levels, from personal feedback, and service follow up calls.
  • Standards of housekeeping.
  • Contributing to the development of new ideas and strategy (continuous improvement).
  • Generation, accuracy, and timeliness of reports.
  • Maintain responsibility for a Personal Development Plan and attend internal and external training events as appropriate.
  • Run within or under budgetary targets
  • Technical competence is managed and maintained at Service Centre level, a training matrix should be maintained.
  • Response Times VOR & None VOR
  • First Time Fix - FTF.
  • Machine contract performance

Should this be a role that you would like to explore further, please click the apply button ensuring your contact information is up to date and I will call you on receipt of your application.

Consultant William Olivier - Octane Recruitment
INDOJ

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Head of Business, General Manager, Dealer Principal, General Sales Manager, New Car Sales Manager, Used Car Sales Manager, Dealership Accountant, Financial Controller, Aftersales Manager, Service Manager, Centre Manager, Sales Director, Operations Director, Regional Director, Bodyshop Director, Bodyshop Manager

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

  • Service Desk Engineer

    1 week ago

    Coalville, Leicestershire, United Kingdom Service Care Solutions - Criminal Justice Full time

    Service Care Solutions are looking for a Service Desk Engineer to work in Coalville, Leicestershire on a Hybrid Basis. To log, monitor and resolve service desk calls within agreed service levels Provide first line and second line support to the council's user base To install, configure and test hardware and software components. To work in an agile and...

  • Manager Service

    1 week ago

    Coalville, Leicestershire, United Kingdom DiverseJobsMatter Full time

    We are currently recruiting for a Workplace Manager to join our team in Coalville on a full-time, permanent basis. Our Workplace department's mission is to be bold, placing exceptional customer service at the forefront, cultivating a supportive, flexible and sustainable workplace environment that consistently surpasses the evolving needs of our business. As...

  • Recycling Assistant

    1 week ago

    Coalville, Leicestershire, United Kingdom Service Care Solutions Full time

    Service Care Solutions have an opportunity for Waste Recyling Assistants to join a client we are working with in Leicestershire.Working in the role of Waste Recyling Assistant, you will be based at LCC Bardon Recycling and Household Waste Recycling Centre based in Bardon on a full time temporary contract assisting customers to dispose of waste materials...

  • HR Policy Adviser

    1 week ago

    Coalville, Leicestershire, United Kingdom Service Care Solutions Ltd Full time

    Job Title - Senior Human Resources Advisor Contract - Temp 8 weeks Role summary - The company is seeking a highly skilled and experienced Senior Human Resources Advisor to join their dynamic Human Resources team. This role is critical in supporting and actioning day-to-day people-related issues, including recruitment and retention, performance management,...

  • Service Leader Level 3

    1 week ago

    Coalville, Leicestershire, United Kingdom Community Integrated Care Full time

    What makes Community Integrated Care a great place to work:A Brand New Service Opening Soon **Community Integrated Care is currently seeking a dedicated and compassionate health and social care professional for a Service Leader (Level 3) based in Coalville Leicestershire.**Benefits Salary up to £31,386 per year Work doing the things you enjoy, meaning work...

  • Site Manager

    1 week ago

    Coalville, Leicestershire, United Kingdom Thorn Baker Construction Full time

    Job Title:Site ManagerLocation:Coalville, MidlandsThorn Baker's award-winning client is looking for a Site Managerfor a brand-new traditional housing siteconsisting of 50 units for open market sale. This is a great opportunity to work with a growing housing developer with exciting new projects commencing in the Midlands. Offering progression to Senior Site...

  • Site Manager

    1 week ago

    Coalville, Leicestershire, United Kingdom TSR Full time

    TSR are recruiting for a Site Manager to head up a development in Coalville, for our client, a 5* house builder. The position has arisen due to an internal promotion, and this is a great opportunity to join a company who will support and progress you upthe management line.Key Responsibilities Supervise all direct labour as may be necessary and coordinate the...

  • Service Estimator

    1 week ago

    Coalville, Leicestershire, United Kingdom Bridge Recruitment UK Ltd Full time

    Service EstimatorLocation: CoalvilleSalary: GBP27,000 - GBP29,000 per yearHours: Monday - Friday (8.30am to 5pm)Job type: Full-time, permanentSummary of the Service Estimator:To work as part of the Sales Support team to remedial and spare part quotations across their divisions. Proactively contact customers to follow up on quotations sent to drive order...

  • Customer Service Administrator

    1 week ago

    Coalville, Leicestershire, United Kingdom Oakland International Full time

    Customer Service Administrator40 hours per weekWorking hours Monday to Friday 8am to 5pm£25,000 per Annum- Our Vision:_* _A Responsible Family Enterprise That Shares Focus on Delivering Sustainable Growth Through Partnerships, Collaboration & Innovation with an Environmental & Social Conscience._*- Our Mission:_* _Working Together to Deliver Solutions That...

  • Customer Service/Warehouse AdministratorNew

    1 week ago

    Coalville, Leicestershire, United Kingdom Thorn Baker Group Full time

    Thorn Baker Industrial Recruitment are looking for a Customer Service/Warehouse Administrator to work for a logistics company in Coalville. Permanent jobs are available after a successful probation period for the right candidate. The Job: Monday to Friday PM shift Work with the computer; Creating/producing labels/orders, responding on emails,...

  • Customer Service Administrator

    1 week ago

    Coalville, Leicestershire, United Kingdom Randstad Delivery (GBS) Full time

    We are looking for a Customer Service Representative at Aggregate Industries in Coalville!If you have experience in customer-facing administration and are comfortable with IT, this might be the perfect fit for you.Role: Customer Service RepresentativePay: £12.02 per hourLocation: Aggregate Industries, Bardon Hill, Coalville (Office-based)Shift Pattern:...

  • Patient Services Advisor

    1 week ago

    Coalville, Leicestershire, United Kingdom Long Lane Surgery Full time

    MAIN PURPOSES OF POSTTo provide a friendly and helpful point of contact for patients and visitors to the Practice. Facilitate confidential communication between patients, doctors and other medical staff.SKILLSESSENTIALGood Communication (verbal and written)Maths and English Key stage 2 or above.Clear handwritingPolite empathetic telephone mannerReliability...

  • Csr (Customer Service Representative)

    1 week ago

    Coalville, Leicestershire, United Kingdom Volvo Truck and Bus South & East Full time

    CSR (Customer Service Representative) - BardonSalary £23,000 to £25,000 p.a. dependent upon experience + BonusShift pattern - rotating weekly0600hrs to 1400hrs0800hrs to 1600hrs1000hrs to 1800hrs1 in 3 Saturdays 0700hrs to 1200hrsAs a Customer Service Representative you will be the interface between the Customer and the Dealerpoint. You will ensure...

  • Customer Service Assistant Nights

    1 week ago

    Coalville, Leicestershire, United Kingdom AB Forecourts Full time

    Part Time Customer Service Assistant, Shell Coalville Le67 4BL40HR position available at our Shell Coalville Petrol StationShift are: 10pm-6am Working Tuesday to Saturday nights. There will also be a flex contract Available._Lone working position **_Extra hours will be available covering holidays and sickness.Immediate start available.Our Customer Service...

  • Account Manager

    1 week ago

    Coalville, Leicestershire, United Kingdom Aztrum Full time

    Account ManagerHybridUp to £55,000 A leading MSP/VAR is looking to recruit an exceptional Account Manager into their team.The successful Account Managers will currently be working for an IT Reseller or Managed Service Provider, specialising in Product Supply, Virtualisation, Disaster Recovery, Engineering Services and Helpdesk SupportAs an Account Manager,...

  • Workplace Manager

    1 week ago

    Coalville, Leicestershire, United Kingdom Motability Operations Full time

    **Workplace Manager Position at Motability Operations**Motability Operations is seeking a Workplace Manager to join their team in Coalville on a full-time, permanent basis. The Workplace department's mission is to prioritize exceptional customer service, foster a supportive and flexible work environment, and meet evolving business...

  • Environmental Health Team Leader

    1 week ago

    Coalville, Leicestershire, United Kingdom North West Leicestershire District Council Full time

    SalaryAn annual salary of up to £45,441 (includes 2 market supplements, to be reviewed January 2028)Contractual hours36.25BasisFull timeRegionEast MidlandsPackageAttractive Local Government Pension Scheme, Employee benefits programmeDate posted31/01/2024Environmental Health Team Leader - Safety TeamAs a Team Leader in the Environmental Health safety team,...

  • Workplace Manager/Facilities Manager

    1 week ago

    Coalville, Leicestershire, United Kingdom Motability Operations Full time

    Submit your CV and any additional required information after you have read this description by clicking on the application button.Motability Operations are currently recruiting for a Workplace Manager to join our team in Coalville on a full-time, permanent basis. Our Workplace department's mission is to be bold, placing exceptional customer service at the...

  • Project Manager

    1 week ago

    Coalville, Leicestershire, United Kingdom SSR Contract & Technical Full time

    A leading integrator are looking for a Project Manager to manage a utility account with a lot of sites based in the midlands but with some travel to other sites nationally. The desired candidate is used to running multiple projects at once & has experience in the delivery of Integrated Electronic Security Installations and associated services. You will...

  • Account Co-ordinator

    1 week ago

    Coalville, Leicestershire, United Kingdom Barratt Developments Full time

    What you'll be doing?:Our Bedroom Furnishings division, BD Living provide furnishing solutions that will fit in with our customers' homes perfectly. This team supply's and fits storage and bedroom furniture, from cutting edge styles to contemporary classics.Reporting to the Sales and Installations Manager you will deliver high standards of service and...