Service Estimator
1 week ago
Location:
Coalville
Salary:
GBP27,000 - GBP29,000 per year
Hours:
Monday - Friday (8.30am to 5pm)
Job type:
Full-time, permanent
Summary of the Service Estimator:
To work as part of the Sales Support team to remedial and spare part quotations across their divisions.
Proactively contact customers to follow up on quotations sent to drive order conversion rates and process orders in a timely manner ensuring the companydatabase is updated at all stages.
Working to achieve quarterly/ Annual targets and provide a superior customer experience.Responsibilities of the Service Estimator:
- Preparation of quotations in line with business requirements, ensuring correct selection and estimating.
- Pursue all quotations to drive conversion rate
- To provide effective handover and support to the Service teams.
- Provide information to Managers on any warranty issues or product failures
- Obtain best prices from approved supplier for preparation of quotations
- Assist where required with fielding telephone enquiries, responding where possible directly or ensuring enquires are dealt with by the most appropriate team member
- Keeping records of job costings
- Processing of customers purchase orders
- Work towards and meet monthly and quarterly sales targets set
- Attend sales meetings periodically with the sales team, providing information on new business orders and opportunities
- Update the Company database to maintain current and correct information of contacts, addresses and activities
- Any other duties as required
Requirements of the Service Estimator:
- Strong customer service skills
- Excellent administration skills
- Experience of working in a reactive service environment
- Excellent oral and written communication skills.
- Pleasant and effective telephone manner.
- Experience of exceeding customer expectations.
- Experience of corresponding and coordinating with customers to meet business needs.
- Excellent time management skills
- Identifying sales opportunities and leads
- Educated to GCSE/ A Level standard or equivalent.
- Computer literate in MS Office, ERP and database operating systems.
- Full valid UK driving licence
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