mullion Cove

2 weeks ago

Helston, Cornwall, United Kingdom National Trust Full time

Working within a bustling atmosphere as part of a friendly and enthusiastic team this role, of Welcome & Service Assistant, will play a core part in providing fantastic customer service, while helping people connect with nature and outdoor activities in a wonderful place.


The role will be based in Mullion Cove where, working alongside the Mullion Cove Cooperative Winch Society, you will help with day-to-day harbour operations while welcoming visitors from all over the world, ensuring everyone has a safe and enjoyable visit.

This is a fixed term contract from 25th March - 1st Sept. It is an hourly paid role, with hours during the Easter and Summer holidays.

You'll be expected to work from 11am-6pm on your workdays and we will strive to offer a consistent working pattern, but we are looking for flexibility as it may be necessary for us to alter this pattern from time to time; we'd give you as much notice of this as possible.

Interviews will be held on Friday 16th February


What it's like to work here:Reporting to the Volunteering & Community Manager, you'll be part of a Welcome & Service Team working at Mullion Cove, on The Lizard Peninsula.


What you'll be doing:
Day to day, you'll deliver a great all-round customer service experience.

You'll be on hand answering queries and listen to what our visitors need so you can share the right information.

Your role is to make sure our visitors have the best day they can.

You'll have the chance to be involved in different aspects of the visitor experience - no two days are the same.


Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.

This role would suit anyone with a passion for delivering great customer service.

Who we're looking forWe'd love to hear from you if you are:

  • customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude

The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Taxfree childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most Trust places
  • Independent financial advice

Requirements :
Compliance.
Eligibility to Work in the UK
Fixed Term p/t (until 01/09/24)

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