Head Waiter/waitress

Job Title: Restaurant Manager
Reporting to: General Manager / Deputy General Manager
Department: Food and Beverage
Overview:
To be responsible for the effective management, control and administration of the Restaurant department, to include all lounge areas, bar and function room with Duty Management responsibilities.

Main Responsibilities

1. To uphold the 3 AA Red star and 2 rosette standard within the main restaurant.

2. To be aware of the days business and ensure your departments are prepared and organised, being hands on is an example to the team.

3. To ensure you and your team have complete and thorough menu knowledge of the food items for all service periods, (i.e. Breakfast, Sunday Lunch, Afternoon Tea and Dinner.)

4. A good working relationship with the Head Chef is an example for the rest of the Team.

5. Monitor the completion of tasks, before, during and after service

6. To maintain the highest standard of cleanliness, the maintenance of furnishings & equipment.

7. To maintain ullage records of items being returned to the kitchen or thrown away due to complaints/ wrong orders.

8. To assist in the Brasserie as and when required to do so by the management

9. Greet, seat, take orders and assist guests with food and wine selection. To ensure guest satisfaction through high quality service and good public relations in all service periods

10. Deal with complaints and guest comments in line with company guidelines and in a professional and timely manner.

11. Ensure all food items served are correctly charged at the end of each meal period.

12. To run functions, both layup, service and clean down.

13. Prepare mise en place for the week ahead according to business levels.

14. Focus on optimising sales and increase revenues through upselling.

15. To plan and manage staffing levels effectively in accordance with the hotel’s occupancy, events and budget.

16. To ensure restaurant staff are performing duties correctly, efficiently and to the best of their ability.

17. To represent Leadership and ensure staff motivation, focusing on multi-skills development and total flexibility of staff and Management.

18. To carry out Duty Manager shift procedures including sleep over shifts.

19. To be hands on in all departments if the need arises.

20. Display and encourage within the team the highest standards of personal hygiene & grooming in line with company policy.

21. To ensure team briefings / meetings are carried out before each service period.

22. To ensure that disciplinary and grievance procedures are followed according to company policy.

23. To ensure you have a thorough understanding of and adhere to laws and regulations regarding licensing, food safety, COSHH, health & safety & fire regulations

24. Check that sufficient table linen, food and sundry items have been ordered for service periods.

25. To ensure that linen is controlled effectively and efficiently, ensuring that the Restaurant linen budget is maintained and not over spent

26. To provide monthly stock take of cutlery, china and crockery for the Deputy General Manager and to manage and record breakages.

27. To be proactive in self-development.

28. Actively participate in HR related matters of the department, recruitment, appearance, appraisals, training and development, succession plans and disciplinary procedures

29. Ensure that al staff adhere to uniform standards set by the General Manager.

Health & Safety

You must ensure that all Health & Safety regulations are adhered to at all times, this includes the fire procedures and COSHH regulations, all of which you will be made aware of. Please ensure that you report any faults or infringements of these procedures or act immediately where appropriate to correct them. You have a duty to carry out work so that you never put yourself or others at risk, creating a safer working environment for everyone.

This list is not exhaustive and will be reviewed periodically when adjustments may be made

**Benefits**:

- Bonus scheme
- Discounted/free food

**Job Type**: Permanent

Pay: From £11.50 per hour

**Benefits**:

- Employee discount
- On-site parking

Schedule:

- Day shift
- Night shift

Work Location: In person