Job Title:
Housekeeper Supervisor with progression to Head Housekeeper

Reporting to:
General Manager/Deputy General Manager/

Location:
Mullion Cove Hotel & Spa

Department:
Housekeeping

Responsible for:
Room Attendants

Overview

To assist in managing the housekeeping department efficiently in accordance with company policies and procedures whilst ensuring a high standard of cleanliness and hygiene in all bedrooms, all public areas, corridors, back of house housekeeping areas and harbour apartments.

Main Responsibilities

• To ensure that total guest satisfaction is maintained in the areas under housekeeping control as detailed above.
• To conduct daily inspections of the public areas and bedrooms including apartments (prior to guests checking in), ensuring that the public areas are cleaned every morning.
• To ensure that linen is controlled effectively and efficiently, ensuring that the housekeeping linen budget is maintained and not over spent.
• To be hands on and involved with the day to day cleaning tasks and lead by example
• To ensure that bedrooms and apartments are ready to the required standard in time for guest arrival.
• To ensure that the staff budget is maintained and not over spent and also ensuring that staff are working to an effective rate.
• To allocate work duties to housekeeping staff on a daily basis
• To plan and manage staffing levels effectively in accordance with the hotel's occupancy, events, forecasts and budget.
• To schedule and supervise deep cleaning in line with annual programme. Including preventive measures for E.coli and legionnaires.
• To ensure that all guests special requirements are prepared.
• To maintain security within your department, including keys, stock and lost property.
• To ensure that housekeeping supplies are ordered and controlled and maintain your departmental budget.
• To ensure Covid policies are being adhered too at all times
• To ensure that all operational equipment and work utensils are maintained in good working order whilst ensuring the timely reporting of malfunctions to the maintenance department
• To maintain the highest standard of professionalism, ethics and attitude towards guests and colleagues
• To manage lost property professionally, ensuring it is reports and returned to guests.
• To be proactive in selfdevelopment and motivate your team to achieve targets.
• To ensure that COSHH training and COSHH records are up to date and new members of staff are trained.
• Comply with all Company Policies and legal requirements with special reference to Health and Safety
• To be in control of ordering, issuing and maintaining staff uniforms. Ensuring staff are signing for their uniforms.
• To perform bimonthly inspections of the apartments checking the inventory and reporting any maintenance issues to the maintenance department.
• Actively participate in HR related matters of the department, recruitment, appearance, appraisals, training and development, succession plans and disciplinary procedures
• To occasionally act as a Duty Manager and attend Head of Department meetings.

Health & Safety

You must ensure that all Health & Safety regulations are adhered to at all times, this includes the fire procedures and COSHH regulations, all of which you will be made aware of.

Please ensure that you report any faults or infringements of these procedures or act immediately where appropriate to correct them.

You have a duty to carry out work so that you never put yourself or others at risk, creating a safer working environment for everyone

• This list is not exhaustive and will be reviewed periodically when adjustments may be made_

Job Type:
Permanent

Salary:
£10.00-£11.00 per hour

Benefits:

• Onsite parking
• Profit sharing

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme
• Tips
• Yearly bonus

Experience:

- housekeeping: 3 years (preferred)

Work Location:
One location

Expected start date: 26/04/2021

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