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Speciality Co-ordinator

3 months ago


ShorehambySea, West Sussex, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

Dealing directly with patients, relatives or carers regarding queries and complaints that can be contentious and sensitive in nature in line with Trust Values.

Take urgent action on complaints, being proactive in order to minimise the risk of them becoming more formal, seeking advice where necessary.

Maintain confidentiality in all aspects of role including claims and complaints. Work without supervision, problem solve and take initiative where required.

Co-ordinate and oversee workload of Team Support Specialty Coordinators and Clerical Assistants to ensure KPIs are met.

To act as the first point of contact between Consultants and their team, maintaining good communication with them and other staff in the department, as well as patients and members of the public.