Service Lead

5 months ago

Shoreham by Sea, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

Leadership and management of Lung function and Sleep department including quality service provision, workforce, health and safety, departmental policy, service review/ development and budgetary responsibilities.

Management of respiratory and sleep scientists and other registered healthcare professionals within Lung Function & Sleep including all aspects of staff development, recruitment, and performance management

Accountable for providing an effective and efficient service to the highest possible quality within the resources available and to develop and adjust these facilities to meet the needs of patients and all staff groups.

Carry out a broad range of technical procedures as required.

Provide support to the lung function & sleep department in a technical role involving both clinical and research aspects of the service.

Analysis, interpretation and clinical reporting of lung function and specialised investigations

Teaching and training provision of all aspects of respiratory and sleep science to medical, nursing, and technical staff.

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

Operational leadership of the lung function & sleep department.

Management of departmental workload, including design, development and implementation of staff rota’s ensuring capacity is optimised, responding to workforce and workload issues daily.

Overseeing, allocation and co-ordination of lead roles for areas of service within Lung Function & Sleep ensuring quality of service is maintained.

Overall responsibility for ensuring that safe systems of work are practised in the Lung function & sleep department and that all Health and Safety legislation, other relevant legislation and Trust policies are adhered to.

Responsibility for undertaking risk assessments and reporting all significant problems and identified hazards to the Respiratory speciality management group meetings.

Line management of specialist staff including attendance, performance issues, disciplinary procedures

Undertaking all aspects of staff recruitment, selection, appointment, and employment

Undertaking appraisal of physiology/ scientific and nursing staff within Respiratory Physiology

To identify development and training needs of all technical and scientific staff in conjunction with the Lead for Training and Development

To communicate and negotiate with staff at all levels, within the Trust (medical, nursing, technical and administrative colleagues, Consultant medical staff and senior management) and external stakeholders as required. Development of business cases related to Respiratory Physiology department when required based on analysis of workload activity/ new service developments and evidence-based practice.

Undertake all audit and governance roles within lung function services.

To maintain databases and records and to produce timely and relevant statistical reports on workload.

Active participation in the MDTs or Respiratory meetings.

Management, monitoring, and audit of complaints to the physiology service.

Responsible for managing proportion of lung function & sleep budget, relevant to operational management including attendance at monthly budget meetings with finance, authorised signatory of expenditure and expenses.

Responsible for the development of job descriptions and person specifications, ensuring compliance with Trust processes and national guidelines.

Active participation in the cross-site Trust meetings for Sleep and respiratory physiology ensuring cross site engagement and promoting best practice.

Responsible for procurement of new equipment including capital bids/ replacement liaising with procurement department.

  • Sales and Service Team Lead

    1 day ago

    Shoreham-by-Sea, West Sussex, United Kingdom Next Full time

    About the Role:">We are seeking an experienced Sales and Service Team Lead to join our team at Next. As a key member of our store leadership, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining operational excellence.Key Responsibilities:">Support the Store Manager in developing and implementing strategies to...

  • Service Lead

    6 months ago

    Shoreham by Sea, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

    Operational leadership of the lung function & sleep department. Management of departmental workload, including design, development and implementation of staff rotas ensuring capacity is optimised, responding to workforce and workload issues daily. Overseeing, allocation and co-ordination of lead roles for areas of service within Lung Function & Sleep...

  • Branch Manager Lead

    1 month ago

    Shoreham-by-Sea, West Sussex, United Kingdom Fox & Sons Full time

    Unlock Your Potential as a Branch Manager at Fox & SonsAbout the Role:We're seeking a results-driven Branch Manager to lead our residential sales team at Fox & Sons. As a Branch Manager, you'll oversee the operations of the branch, driving sales, managing staff, and ensuring exceptional customer service delivery.Key Responsibilities:Lead and motivate a team...

  • Sales Team Lead

    3 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Fox & Sons Full time

    Branch Manager OpportunityAt Fox & Sons, we are seeking a dynamic and results-driven Branch Manager to lead our residential sales team.About the Role:As a Branch Manager, you will be responsible for the overall performance of the branch, including leading and motivating a team of sales agents, setting and achieving sales targets, and fostering a culture of...

  • Customer Service Manager

    4 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom https:jobs-redefined.cositemap Full time

    As a key member of our retail team, you will play a vital role in delivering exceptional customer service and driving sales growth. Your primary responsibility will be to support the store manager in achieving sales targets and maintaining a high level of customer satisfaction.Key Responsibilities:Support the store manager in achieving sales targets and...

  • Customer Service Manager

    4 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom ENGINEERINGUK Full time

    Customer Service ManagerAbout the RoleThis is an exciting opportunity to join our team as a Customer Service Manager. As a key member of our retail operations team, you will be responsible for delivering exceptional customer service and ensuring that our stores meet the highest standards of quality and efficiency.Key ResponsibilitiesProvide exceptional...

  • Customer Service Manager

    4 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Marks and Spencer Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Marks and Spencer. As a key member of our store operations team, you will be responsible for delivering exceptional customer service and ensuring that our stores operate efficiently and effectively.Key ResponsibilitiesLead and manage a team of customer...

  • Customer Service Representative

    1 month ago

    Shoreham-by-Sea, West Sussex, United Kingdom Tesco Full time

    About the RoleWe are seeking a skilled and customer-focused individual to join our team as a Customer Delivery Driver. As the face of Tesco on the road, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesDeliver customer orders in a timely and efficient...

  • Warehouse Operations Lead

    1 week ago

    Shoreham-by-Sea, West Sussex, United Kingdom Next Full time

    Job Overview:We are seeking an experienced and dynamic Warehouse Operations Lead to join our team at Next. As a key member of our operations team, you will be responsible for overseeing all stock and operational processes for the warehouse.About the Role:Leadership: Support the Store Manager in providing leadership and inspiring your team to be at their...

  • Customer Service Representative

    2 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Compass UK & Ireland Full time

    Job DescriptionWe are looking for a Customer Services Assistant to join our passionate and friendly team working in a fast-paced environment. As a key member of the team, you will contribute to delivering exceptional customer experience for our clients.Work in a busy environment, providing excellent customer service and support to clients.Contribute to a...

  • Customer Service Ambassador

    2 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Compass UK & Ireland Full time

    Job Summary: We are seeking a highly motivated and enthusiastic Customer Services Assistant to join our team. As a key member of our fast-paced environment, you will play a crucial role in delivering exceptional customer experiences for our clients and customers.About the Role: As a Customer Services Assistant, you will be responsible for preparing...

  • Customer Service Executive

    6 months ago

    Shoreham by Sea, United Kingdom Focus Group Full time

    Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams are at the heart of Focus Group. Our people make the difference. We offer a large selection of benefits to our employees...

  • Lead Network Technical Support Specialist

    1 month ago

    Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title: Enterprise Networks Service Desk Technical LeadSalary: Up to £46,000 + Overtime + On Call AllowanceLocation: Shoreham-by-Sea (hybrid)Focus Group is a leading provider of essential business technology, delivering digital workplace solutions to over 30,000 customers across the UK. As a Technical Lead, you will play a key role in delivering complex...

  • Lead Network Technical Support Specialist

    1 month ago

    Shoreham-by-Sea, United Kingdom Focus Group Full time

    Job Title:              Enterprise Networks Service Desk Technical LeadSalary:                  Up to £46,000 + Overtime + On Call AllowanceLocation:              Shoreham-by-Sea (hybrid)Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business...

  • Customer Service Representative

    4 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and enthusiastic individual to join our Tesco store team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring that our customers have a positive shopping experience.Key ResponsibilitiesProvide excellent customer service,...

  • Supervisor - Customer Experience Lead

    3 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom The Original Factory Shop Full time

    At The Original Factory Shop, we are looking for a skilled Supervisor to join our team in Shoreham. As a key member of our store team, you will play a vital role in creating a welcoming customer environment that delivers exceptional results.Key Responsibilities:Assist the Management team in driving sales growth and improving customer satisfaction.Supervise a...

  • School Customer Service Representative

    2 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Chartwells - Schools Full time

    About the Role:We are seeking an enthusiastic and dedicated Customer Services Assistant to join our team at Chartwells Schools. As a key member of our team, you will be responsible for providing exceptional customer service and contributing to the success of our catering operations.Key Responsibilities:Preparing High-Quality Food: Prepare and present...

  • Customer Service Representative

    2 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom Tesco Full time

    About the RoleWe are looking for a skilled and customer-focused individual to join our team as a Tesco Colleague at our Shoreham-by-sea Extra store.Key ResponsibilitiesProvide exceptional customer service, ensuring a positive shopping experience for our customers.Work collaboratively with colleagues to maintain a high level of store standards, including...

  • Care Home Clinical Lead

    24 hours ago

    Shoreham-by-Sea, United Kingdom Barchester Healthcare Full time

    Job summary As a Care Home Clinical Lead at Barchester, you'll use your compassion and experience to help deliver clinical care to the high standards the organization is known for. You'll be responsible for ensuring the care provided is in line with regulations, implementing safeguarding policies, overseeing care plans, and managing projects to meet...

  • Nec Clerk of Works

    6 months ago

    Shoreham by Sea, United Kingdom BSV Recruitment Limited Full time

    The Job The Company Our client is a multi-disciplined international construction consultancy with an established Building Services department. A long term contract or permanent position, a Clerk of Works - Electrical supervisor is now sought. This is a site-based electrical building services Clerk of Works role and you will be responsible for the Client...