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IT Service and Support Analyst

3 months ago


Kettering, Northamptonshire, United Kingdom The ONE Group Ltd Full time

IT Service and Support AnalystnGreat chance for an IT service professional to join a household name brand with a real time Ecommerce customer website and an established IT team of 10.nYou will need excellent customer service skills as this role is IT service focused and the customers support journey is paramount.nNo commercial IT experience required, happy with people out of education and you will receive full training on their point of sale software solution aswell as other IT Hardware and desktop products.nYou will work with a top management function and it's an excellent environment for tech development/progression.


Role/ResponsibilitiesnSupport franchisees in all IT related incidents/service requests.nWhere possible provide first call resolution for all IT related incidents/service requests.nLog all incidents/service requests within ticketing system.nOwn incidents/service requests or escalate to 2nd / 3rd line support where necessary.nWork to SLA thresholds for all incidents / service requests.

nDedicated to meeting the expectations and requirements of internal and external customersnEstablishes and maintains effective relationships with customers at all times