Clinical Administrator

2 weeks ago


York, York City, United Kingdom Schoen Clinic Full time

Job Summary

The Clinical Administrator at Schoen Clinic York will provide efficient, effective, and professional reception and administrative support services within a unique, fast-growing service alongside a multi-disciplinary team. You will also assist other Clinical Administrators in providing administrative support for the Clinic during periods of absence and annual leave.

Main Duties of the Job

  • Meeting and greeting patients, visitors, consultants, and colleagues at reception; acting as the main point of contact for any enquiries.
  • Sort all incoming post and deliveries. Manage outgoing post.
  • Re-stocking information leaflets, updating reception sign-in sheets, and notice/information boards as appropriate.
  • Comply with Health and Safety obligations, fire safety, and promote a healthy, safe working environment.
  • Oversee the Referrals inbox by liaising with Clinical Team to respond and/or redirect as appropriate.
  • Liaise with IT Support providers to set up new colleagues on IT systems and support with queries where possible.
  • Compile paperwork for new admission folders and utilize electronic patient record system to update the team with relevant documents/information.
  • Be aware of the Mental Health Act and Mental Capacity Act to support the MHA Administrator.
  • Administer petty cash to patients and reconcile receipts.
  • Monitor and order stationery and medical sundries.
  • Manage meeting room bookings, approve bookings, and ensure efficient use of the meeting rooms.
  • Take minutes for colleague and patient meetings when required.

About the Company

Our culture of world-class medical excellence is based on our five key values: Accountable, Caring, Collaborative, Courageous, and Determined. Schoen Clinic York is a highly specialized Hospital for adults in the North of England.

Job Responsibilities

Please refer to the attached 'Schoen Clinic Clinical Administrator Job Description' for further information.

Person Specification

Experience

Essential

  • Strong understanding and respect for confidentiality.
  • Excellent interpersonal skills.
  • Excellent verbal and written communication skills.
  • Self-motivated with the ability to prioritize work independently.
  • Highly organized, detail-oriented, and analytical.
  • Maintains a professional conduct at all times.
  • Experience in reception/administration within a team-oriented office environment.
  • Experience in minute-taking and report writing.
  • Proficiency in Microsoft Office and IT systems.

Desirable

  • Understanding of MHA & MCA.
  • Understanding of the treatment of eating disorders.
  • Confident in taking telephone enquiries.
  • Experience in a healthcare setting.
  • Awareness and commitment to equality and diversity.
  • Experience with IT-based patient record systems.
  • Experience in minuting MDTs and patient meetings.

Qualifications

Essential

  • A good standard of education including GCSEs in Maths and English.
  • Evidence of continued professional development.

Desirable

Additional relevant qualifications.

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